DONOR RELATIONS MANAGER

Description

We are Hiring! 

Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences. 

If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.

Employment Type: Full-Time

Schedule:  M-F, 40 hours

Salary:  $64,000-66,000 DOE

Top Benefits and Perks:

• Competitive salary and 403b retirement plan 
• Generous time off package and work-life balance 
• Comprehensive benefits package 
• Supportive and collaborative environment 
• Opportunities for growth and development 
• Intrinsic reward of truly making a difference in people's lives 

Qualifications

Education: Bachelor’s Degree, preferred.

Experience: Minimum three years development and donor relations experience

About the role: 

Reporting to the Director of Development, the Donor Relations Manager is responsible for managing and strengthening relationships with donors across the annual giving portfolio, with a focus on donor retention, stewardship, and growth. This role plays a critical function in developing and executing donor engagement strategies and contributing to department-wide fundraising goals. This individual must be able to work independently while also working as a member of CCFCS’s Development and Marketing teams. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Key Responsibilities

• Serve as the relationship builder for entry to mid-level donors to deepen and strengthen their connection to CCFCS.   
• Cultivate, solicit and steward a portfolio of entry to mid-level donors and prospects. Entry to mid-level donors include new, reactivated, and recurring donors.
• Own the welcoming of new and reactivated donors through CCFCS’ welcome journey plan.    
• Develop a recurring donor strategy to increase monthly donations. Working with the Director of Development and the marketing department, create a program to increase monthly recurring donors, either by activating new recurring donors or increasing monthly gifts of current recurring donors. 
• In coordination with the Director of Development, plan all donor engagement/recognition events.
• Recognition and stewardship of donors, within donor portfolio, by utilizing a variety of engagement methods including in-person meetings, phone calls, emails, handwritten notes, donor events, digital marketing and social media.  
• Identify for the Director of Development, top prospects with high giving capacity and shown affinity to the organization.
• Provide regular status updates as well as donor and prospect information to the Director of Development.
• Using Moves Management, develop and implement strategic cultivation and stewardship plans designed to retain donors and encourage increase giving year-over-year.
• Monitor donor giving trends and engagement metrics to inform strategy and identify opportunities for growth and upgrade.
• Maintain accurate, timely, and thorough records of donor interactions, actions, correspondence, and background data within the Raiser’s Edge fundraising database.
• Collaborate with the Director of Development to support stewardship initiatives for current and prospective donors at all levels.
• Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Proficiency with Raisers Edge fundraising database software, preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook.
• Strong organizational, administrative, telephone, and interpersonal communication skills; detail oriented.
• Self-motivated, a team player, and able to respond to multiple demands.
• Knowledge of tax laws that impact charitable giving, personal assets, and estates.
• This position requires the ability to participate in all aspects of the gift cycle: to initiate contacts with potential donors; to develop appropriate cultivation strategies for them; to move potential donors in an appropriate and timely fashion toward solicitation and closure; to make solicitations when appropriate and facilitate the solicitations of agency leadership and Board members; and to maintain stewardship contact with donors. To achieve these goals, the successful candidate will have:
• Ability to understand the needs and interests of donors and prospects with regard to CCFCS programs and mission in order to develop and foster the relationship between them and CCFCS;
• Ability to qualify donors that represent the highest giving potential;
• Ability to create reasonable financial goals for each donor, based on giving history and potential;
• Ability to create a personal contact and ask plan that takes into account the individual donor’s interest, motivations, giving patterns, and ask preferences for each donor on the Targeted Prospect List in a timely and cost-effective manner, and retain and upgrade donors;
• Ability to secure project and organization information and create and write effective offers, proposals, and asks, and to secure information that can be sent back to donors to report on how their money was used.
• Participates in relevant Agency meetings and/or trainings .
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops. 
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Requirements

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards.  All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet