Implementation Support Specialist

Location: Colchester, VT

Annual Compensation: $23 - $25 per hour

Position Type: Full-Time, On-site

About VIP

Vermont Information Processing (VIP) is a leading data processing and technology company powering the beverage distribution industry. For decades, VIP has built the systems that suppliers, distributors, and retailers rely on to run their businesses, from order management and route accounting to compliance, pricing, and business intelligence.

We combine deep industry expertise with modern technology to solve real-world business challenges. Our employees play a direct role in supporting the software and services that keep the beverage distribution industry moving.

About the Role

VIP is seeking an Implementation Support Specialist to join our team. This position supports a growing portfolio of applications and services as VIP continues to expand its support offerings. The ideal candidate is a quick learner who enjoys problem-solving, works well in a team environment, and is committed to delivering excellent customer service.

This role works directly with end users, internal VIP teams, and customer stakeholders to troubleshoot issues, resolve customer concerns, and support the successful use of VIP software solutions. You will play a key role in delivering timely support and maintaining strong customer relationships while gaining exposure to multiple software applications and business processes.

What You'll Do

• Learn the functionality of multiple software applications and how to troubleshoot them.
• Work directly with end users via Zendesk, chat, and Zoom to provide technical support.
• Partner with customer teams and internal stakeholders to escalate issues and assist with issue resolution.
• Triage and respond to customer requests in a professional and timely manner.
• Collaborate with VIP teams including RAS Software Support, ROC, and Item Catalog.
• Provide support to users operating on other Route Accounting Systems.
• Use deductive reasoning and problem-solving skills to identify root causes and recommend solutions.
• Participate in regular meetings with customers and internal VIP teams.
• Help foster and maintain strong customer relationships through exceptional service and communication.
• Contribute to the continued growth and success of VIP's support offerings.

What You'll Bring

• Knowledge of the beverage distribution industry, business operations, or accounting principles.
• Strong technical troubleshooting and diagnostic skills.
• Ability to learn new software applications and processes quickly.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and customer service skills.
• Ability to work independently and as part of a collaborative team.
• Analytical thinking and problem-solving capabilities.

Benefits Include

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401(k) Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)

Legal & Compliance

Equal Employment Opportunity

Vermont Information Processing is an Equal Opportunity Employer. VIP is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on legitimate, job-related factors.

Pay Equity & Transparency

VIP is committed to fair, equitable, and transparent pay. The compensation listed above reflects the anticipated pay for this role. Actual compensation will depend on job-related factors such as experience, skills, qualifications, and work location, and may be adjusted to comply with applicable state and local pay-transparency laws. VIP does not base compensation decisions on any legally protected characteristics and reviews its pay practices to support pay equity across the organization.

Reasonable Accommodation

VIP provides reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need an accommodation to apply for or participate in an interview, please contact [email protected].

Work Authorization

Applicants must be legally authorized to work in the location of the position.