Member Service Coordinator

Member Service Coordinator

Great Lakes Energy is looking for a member service coordinator to support and coordinate efficient scheduling, call center support, cashiering and reception duties.

Who We Are

For over 85 years, we have powered rural communities across 26 counties in western and northern Michigan. We serve over 128,000 meters as the third-largest Michigan-based electric utility and the state's largest member-owned power company.

We prioritize enriching the lives of our community members. We not only provide electric service, but we also provide reliable and robust fiber technology through Truestream, a communication solutions subsidiary of Great Lakes Energy.

We have over 300 employees who are more than just colleagues – we're a close-knit family of diverse professionals united by a shared vision. Our collaborative environment encourages creativity, empowers growth, and fosters a sense of purpose in everything we do.

A Day in The Life of a Member Service Coordinator

Member service coordination at GLE is all about variety. As a Member Service Coordinator at GLE, you'll experience a dynamic blend of responsibilities that range from member support to coordinating construction efforts. You'll be on the front lines-cashiering, handling calls, and even serving as backup for our call center. Think of yourself as a "traffic director," ensuring smooth coordination between our members' needs and operations scheduling. Though you'll have a primary reporting location, you may occasionally be called to assist at one of our other seven service areas, so adaptability and flexibility are essential.

Who You Are

You're someone who thrives in a fast-paced environment where multitasking is second nature. You enjoy variety in your daily work and take pride in providing excellent service to members. You're comfortable using different computer programs and can communicate effectively without face-to-face contact. Teamwork and coordination are at the heart of this role, and you bring a high school education along with customer service experience from any industry. We would love to see electric distribution coordination or call center experience, but we're open to a variety of backgrounds for this entry-level role.

What's in It for You?

You are valuable to us, and our benefits are here to show it. That's why we put employees first-your health, your family, and your development. We have a number of benefits, both traditional and progressive, to support you and your family through life's various stages. Here's just a taste of what we have to offer:

• The Essentials -We foot the bill for comprehensive health insurance benefits. You'll be hard-pressed to find better for you and your family...seriously!
• Time to Spend- Generous paid time off (PTO) puts you in the driver's seat for how you'll use your time.
• Better Health Through Better Living- We believe healthy employees are happy employees. We have a diverse wellness program that provides support and resources for financial and mental wellbeing, as well as reimbursement for wellness related products such as gym memberships, tennis shoes, and much more!
• When Life Hands You Lemons - GLE knows that sometimes life doesn't go as planned. We offer benefit plans to help soften the blow of the unexpected. Life insurance and short- and long-term disability insurance packages are paid for by GLE.
• More Time with Your Baby -New parents get time off to bond with their new bundle of joy. Parental leave benefits provide two weeks of family-friendly paid leave for moms and dads to bond and care for their growing families. Growing your family through adoption? You're awesome! We may be able to help you with related expenses up to $2,000.
• Never Stop Learning - We hire our employees for a reason, and we want to keep them around. We also want to be an industry leader, so we will train you while you work. If you want to further your career, education or job shadow a different position, we do that too.
• Keep it Casual- When you work for us, you work in comfort. Blue jeans are the norm in our office. • Remote Work Few silver linings come from a pandemic, but we count our Remote Work Program among them. Once fully trained, member service coordinators may be able to work from home one day per week during the winter (slower construction) season.
• Riding Off Into the Sunset- Your future is important to us and we have the numbers to prove it. We have two retirement savings plans for eligible employees, with participation rates off the chart! A traditional pension and a 401k option? Yes please!

How To Apply

This is more than a job; it's a journey of innovation and collaboration. So, if you're ready to dive into a day filled with challenges, solutions, and making a real impact, come join us. Your expertise will shape the way we power the future.

We know your time is valuable and that's why our application is short. Grab your resume and answer a few short questions at the link below.

Great Lakes Energy is an equal opportunity provider and employer.