Director of Operations – Ruth’s Chris Steak House

Director of Operations – Ruth’s Chris Steak House

About Prime Hospitality Group

Established in 2017, Prime Hospitality Group started with five Ruth’s Chris Steak House restaurants and swiftly grew to become the largest franchise group of the global brand with thirteen current locations. In recent years, PHG has expanded to additional food and beverage concepts such as The Exchange, Brasserie 23, and Un Deux Trois, with several more concepts in development. In additional to its restaurant operations, PHG is also a franchisee for Marriott and Hilton, with a growing collection of hotels.

As a committed employer, we seek dedicated Team Members and empower them to achieve their goals. With passion and values to guide our Team, we work tirelessly to grow thriving business teams that provide unparalleled hospitality and outstanding experiences to our guests.  

Award-winning Culture

At PHG we’re proud of our agile and committed culture, which has led to certification as a “Great Places to Work” in Indianapolis in 2024. We are honored to have been ranked and we know that it's our collective dedication that makes PHG an exceptional place to work.

PHG's Core Values

PHG’s Core Values are the foundation of our Company. These values, which have been carefully selected, act as our path to success, and allow our Company to provide you with a clear set of expectations for your employment.

DEMAND FOR EXCELLENCE

– Bring your best every day

–  Continually strive for perfection

–  Practice fanatical attention to consistency and detail

–  Best in class for yourself and hold others to it

PASSION FOR HOSPITALITY

– Treat every guest and team member with respect

–  Build strong relationships

–  Understand the value of reputation

DESIRE TO WIN

–  Be hungry for achievement

– Be enthusiastic, energetic, and tenacious

–  Never be satisfied

UNWAVERING COMMITMENT

– Strive to go above and beyond

– Be dedicated and devoted to yourself, guests, and Team Members

– Encourage and develop your individual abilities

HUNGER TO GROW

–  Strive for constant improvement

–  Always want more

–  Quest for knowledge

–  Champion of change

Your Impact

As a key member of the Operations Team, the Director of Operations for our Ruth’s Chris Steak House locations will provide strategic leadership, operational

excellence, and expertise in leading assigned locations. This position is accountable for ensuring top-line sales growth, meeting or exceeding sales and budget expectations, and bottom-line profitability. The position ensures adherence to brand standards, operational systems, labor and COGS controls, reporting and inventory management. The position is also responsible for growing thriving business teams with the right people in the right seats to achieve company goals. The Director of Operations drives culture, excellence and consistency across operations while elevating hospitality and guest experience.

Your Responsibilities

Operational Leadership

•  Oversee day-to-day operational and financial performance across all restaurant locations, ensuring alignment with company standards, brand values and

financial goals.

•  Lead the development and execution of operational strategies to grow and sustain thriving business teams, leveraging PHG’s EOS Operating System.

•  Develop, implement, and refine operational systems, processes and best practices to improve efficiency, hospitality and guest satisfaction, ensuring each team meets PHG’s GSS expectations.

•  Conduct regular site visits to evaluate service quality, brand standards, food safety, cleanliness, operational execution and team culture.

•  Implement both existing and new operational procedures and brand standards and ensure compliance across locations.

•  Ensure compliance with programs, policies and procedures established by both PHG and its franchisor, including purchasing and training programs.

•  Execute growth strategies and agile processes to enhance operational efficiencies, hospitality and guest experience.

•  Manage operational facilities, equipment and Cap Ex planning and purchases.

•  Measure and improve internal and external operational processes.

•  Oversee operational audits to ensure compliance with company specifications and standards.

Financial and Profitability Management

•  Ownership of each unit’s P&L for all assigned restaurants, driving revenue growth, cost control and overall profitability.

•  Analyze financial reports, KPIs, labor metrics, food and beverage costs and purchasing practices to identify opportunities and execute corrective actions quickly.

•  Manage budgets, maximize revenue and ensure cost control while prioritizing guest satisfaction.

•  Partner with the PHG Finance team on forecasting, budgeting and long-range planning.

People Leadership

•  Lead, coach, mentor and develop management teams to deliver consistent, high-quality performance, consistently delivering feedback to grow thriving business teams.

•  Recruit, train and retain top-tier talent to support growth and reduce turnover.

•  Foster a culture of accountability, teamwork and continuous improvement in alignment with PHG’s Core Values.

•  Communicate and uphold company goals, standards and culture.

•  Lead teams in multi-state and multi-unit environments.

•  Facilitate team member development, succession planning and low turnover.

•  Ensure the right people are in the right seats to meet company goals.

Guest Experience and Brand Standards

• Ensure best-in-class hospitality through strong service standards, refined execution and proactive guest-feedback management.

•  Monitor guest satisfaction trends and lead initiatives to enhance hospitality and guest experience.

•  Ensure food, beverage and restaurant experiences align with brand quality and standards.

•  Maintain brand consistency across all markets, supporting menu execution, service protocols and overall ambiance.

Strategic Initiatives and Growth

•  Improve operational efficiencies and productivity utilizing AI and ensuring teams are using AI to do the same.

•  Lead performance improvement initiatives, operational rollouts and new restaurant openings.

•  Assist with development projects from inception to completion, and on-time/on-budget openings and acquisitions, when they arise.

•  Collaborate with senior leadership on strategic planning, expansion opportunities and special projects.

•  Drive innovation in systems, service models and operational efficiencies.

Your Skills and Experience

•  Bachelor’s Degree.

•  8 or more years of progressive leadership experience in full-service or fine-dining restaurant operations; multi-unit experience required.

•  Proven ability to lead, develop and collaborate with teams through change.

•  Proven track record of improving profitability and operational performance.

•  Strong business acumen with deep knowledge of P&L management, labor planning and restaurant financial metrics.

•  Strong written and verbal communication using the tools, systems and resources provided by PHG.

•  Proven ability to make strategic decisions for the betterment of the team through problem solving and process improvement.

•  Focus on ethical and compliance-driven decision making in alignment with PHG’s Core Values.

•  Ability to operate with confidentiality while managing conflict and sensitive business information.

•  Interest and experience operating and implementing hospitality-related technologies and tools.

•  Ability to thrive in a fast-paced, dynamic environment and make sound decisions quickly.

•  Must be willing and able to travel and be on location at least 70% of the time.

•  Work from the PHG’s Support Center office when not on location (must live in or near Indianapolis, IN).

•  High standards for quality, service and execution.

Competencies

•  Strategic thinking and results orientation.

•  Strong operational discipline.

•  Talent development and coaching skills.

•  Guest and Team Member centric mindset.

•  Data-driven decision making.

•  Adaptability in a fast-changing environment.

Work

Authorization Requirements Authorized to work in the United States of America.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities, and activities may change at any time with or without notice.

The above requirements outline management’s assignment.

Affirmative Action / EEO Statement

PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Prime Hospitality Group is a curated collection of brands — spanning upscale restaurants, bars, and hotels. PHG is a family-owned business founded and led by husband-and-wife entrepreneurs, Ryan and Kristy Rans. As passionate service experts, Kristy and Ryan are committed to delivering best-in-class hospitality and creating an inspiring work culture. Through their leadership and dedication, PHG is an environment that fosters professional growth and continually challenges its team to reach their full potential. Every PHG team member is guided by the company’s five core values; demand for excellence, passion for hospitality, hunger to grow, unwavering commitment, and desire to win. In addition to their stellar service caliber, PHG stays on the cutting edge of technology and strives for greater sustainability. As Prime Hospitality Group continues to grow, the team stays fresh in its approach and remains dedicated to maintaining impeccable standards when it comes to quality.