Job Description – Salesforce CPQ Developer

Job Summary

Roles and Responsibilities

1. Development and Customization

• Design, develop, and implement custom Apex classes, triggers, and components to enhance Salesforce CPQ functionality.
• Develop custom user interfaces using Lightning Web Components (LWC), Visualforce, and Aura.
• Configure product bundles, pricing rules, discount schedules, quote templates, and approval workflows.
• Develop and maintain custom objects, fields, relationships, and Salesforce data models.
• Participate in code reviews, knowledge sharing, and technical documentation.
• Follow coding standards, development best practices, and established technical specifications.

2. Requirement Analysis and Solution Design

• Collaborate with business analysts, Sales Operations, product teams, and IT stakeholders to gather and analyze business requirements.
• Translate functional requirements into technical specifications and scalable Salesforce CPQ solutions.
• Participate in solution design, development planning, testing, and implementation activities.
• Support the Sales Cloud team in resolving business and technical challenges.

3. Integration and Maintenance

• Develop and maintain integrations between Salesforce CPQ and external systems, including ERP, CRM, and payment platforms.
• Implement integrations using Salesforce APIs and third-party services, including REST and SOAP APIs.
• Support existing Salesforce integrations and develop new interfaces based on business requirements.
• Troubleshoot CPQ configurations, integration failures, performance issues, and data integrity concerns.
• Ensure data consistency and reliable information exchange across connected systems.

4. Production Support and Collaboration

• Provide Tier 1, Tier 2, and Tier 3 support for Salesforce CPQ applications, including critical Priority 1 incidents.
• Investigate and resolve technical issues related to CPQ functionality, application performance, and data accuracy.
• Collaborate with architects, system analysts, business analysts, project managers, QA teams, and other technology teams.
• Communicate technical concepts and solutions effectively to technical and non-technical stakeholders.
• Track project progress, provide status updates, and support continuous improvement initiatives.
• Work flexible hours when required to collaborate with global IT and business teams.

Required Skills and Qualifications

Experience and Certifications

• Minimum 5+ years of experience in the IT industry.
• At least 3+ years of experience in Salesforce Sales Cloud, with strong hands-on expertise in Salesforce CPQ.
• Experience in at least one large-scale, full-lifecycle Salesforce CPQ implementation.
• Salesforce Certified CPQ Specialist certification is mandatory.

Salesforce CPQ and Platform Expertise

• Strong hands-on experience in Salesforce CPQ development, configuration, and administration.
• Deep understanding of CPQ architecture, data models, product configuration, pricing, discounting, and quoting processes.
• Expertise in Apex, Apex triggers, SOQL, SOSL, and Salesforce platform development.
• Experience with Visualforce, Lightning Web Components (LWC), and Aura components.
• Strong understanding of Salesforce declarative development and administration, including Flows, custom objects, reports, and assignment rules.
• Knowledge of Salesforce development best practices, design patterns, and application architecture.
• Experience with Salesforce Web Services APIs and integration patterns.

Technical Skills

• Understanding of object-oriented programming and design principles.
• Knowledge of HTTP, JavaScript, AJAX, HTML, DHTML, and CSS.
• Experience with version control systems such as Git.
• Familiarity with Jira, marketing automation platforms, and cloud technologies.
• Experience integrating Salesforce with Oracle ERP is an added advantage.
• Knowledge of stored procedures is an added advantage.

Preferred Skills and Certifications

• Salesforce Platform Developer certifications.
• Salesforce Sales Cloud certification.
• Salesforce JavaScript Developer certification.
• Experience with standard HTML and CSS practices.
• Experience with enterprise application integrations and cloud-based solutions.

Education

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent qualification.

Required Competencies

• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent written and verbal communication skills.
• Strong customer service orientation and stakeholder management skills.
• Ability to work independently and manage competing priorities.
• Adaptability to a fast-paced, dynamic work environment.
• Strong collaboration, accountability, and continuous learning mindset.