Manager: Insights and Analytics Fraud

PRIMARY PURPOSE

Insights and Analytics Manager is responsible for leading the development and delivery of data-driven insights to proactively detect, investigate, and prevent fraud across the Bank. This role combines advanced analytical techniques, fraud trend analysis, and cross-functional collaboration to identify vulnerabilities, design strategic interventions, and support decision-making. The role ensures that fraud risks are minimized while enabling business growth and maintaining compliance with regulatory standards.

TECHNICAL COMPETENCY REQUIREMENT

• Strong understanding of fraud types (payment fraud, identity theft, account takeover, etc.) and industry-specific risks.
• Knowledge of fraud prevention frameworks, tools, and regulatory obligations.
• Ability to translate technical findings into clear business insights
• Ability to anticipate fraud trends and proactively develop mitigation strategies.
• Ability to works effectively across departments (fraud ops, IT, compliance, product, etc.)
• High degree of precision in data analysis, reporting, and fraud case evaluation.
• Maintains high standards of confidentiality, data privacy, and compliance
• Delivers results within deadlines while maintaining quality
• Ability to interpret complex datasets and uncover actionable fraud insights.
• Teamwork
• Problem solving skills
• Attention to detail

REQUIRED MINIMUM EDUCATION AND TRAINING

• Diploma Analytics and Data Extraction or equivalent
• CFE (Certified Fraud Examiner)

REQUIRED MINIMUM WORK EXPERIENCE

• At least 5 years’ experience within Fraud Department handling different aspects of fraud and investigations
• At least 5 years’ experience in Fraud insights and analytics

KEY PERFORMANCE AREA (KPA)

FINANCIAL MANAGEMENT

• Prevent losses and further losses with the correct implementation of procedures
• Conduct cost-effective guidelines when required
• Prevent and reduce financial losses where possible through effective data analytics and tolls implemented.

CUSTOMER CENTRICITY

• Work closely with the operational teams to ensure that any fraud alerts generated have an appropriate treatment strategy dependent upon the risk identified.
• Build trusting relationships with management and employees in Bidvest Bank to facilitate compliance to AML, CTF and sanctions programmes ensuring that a regulatory compliance aware culture is embraced.
• Provide regular feedback to the Fraud Operations teams where alerts have been released incorrectly leading to a successful fraud.
• Communicate confidentially with employees and address any concerns they have about ethical practices and/or other compliance related matters within Bidvest Bank.
• Support Alliance Partner with all aspect of Fraud prevention and Detection platforms and data sets.

OPERTIONAL EXCELLENCE

• Develop and create systems and platforms within the Financial Crime Unit that will be responsible for the analysis of fraud trends, identifying root cause, and recommending ways to combat fraud through improving processes or fraud detection strategies.
• Writing and negotiating SLA processes with all internal and external parties and services providers that may have any contact with the unit and its processes.
• Ongoing monitoring of the fraud detection systems to ensure that they are performing optimally and in line with risk appetite.
• Analysis of Fraud Patterns – Implement and enhance strategies with fraud detection systems across all fraud types.
• Project Management and Scheme Workflow updates relating to all Third-party engagements and service providers, including system enhancements and roll outs of newly approved platforms and systems.
• Ensure updating and enhancements of Process and procedure manual
• Provide regular feedback to the Fraud Operations teams where alerts have been released incorrectly leading to a successful fraud.
• Updating and development of Fraud rules
• Enhancement and development of fraud detection methods and processes
• Assist with the management of bin attacks and data extractions that will assist with investigations.
• Interpret data sets to extract trends and identify issues and risk.
• Undertake detailed root cause analysis to identify control and/or process/procedure failings that are driving fraud attacks.
• Escalating to the process/control owner/stakeholder to ensure that any required changes can be developed and implemented.
• Proactively identify potential fraud vulnerabilities and recommend improvements to systems, policies, and processes.
• Support the design of real-time alerting and case management systems for enhanced fraud response
• Take accountability for the achievement of operational objectives within own area of control.

PEOPLE LEADERSHIP

• Inspire, motivate, and support team so that they are effective and delivering high quality work and meeting organisational and individual objectives.
• Contribute to teamwork (level of teamwork, accountability, delivery, quality & speed of information shared contribution to efficiency and effectiveness of area).
• Build a high performing team where the best people are deployed in the right roles and deliver against strategy.
• Support and drive the business’ core values.
• Ensure that all employees are motivated and developed.
• Implement and maintain an effective system of internal controls and delegations of authority for the department, to ensure that accountability for decisions made.
• Inspire and engage employees around the vision and strategy of the Bank, maximising employee engagement and willingness to invest discretionary effort.
• Maintaining departmental structures, processes, and resources.

REPORTING AND DATA MANAGEMENT

• Updating and testing of fraud rules - ensuring that their parameters are in line with the false positive ratio vs fraud
• Creating and development of fraud reports where needed
• Ensure analytics and reporting processes align with regulatory, legal, and audit requirements.
• Maintain data privacy and ethical standards in all analytics activities.
• Assist with the management of bin attacks and data extraction.
• Updating and testing of fraud rules - ensuring that their parameters are in line with the false positive ratio vs fraud
• Lead the analysis of transactional and behavioral data to detect emerging fraud patterns, trends, and anomalies.
• Translate complex data into actionable insights and recommendations for fraud prevention and detection
• Project Management and Scheme Workflow updates relating to all Third-party engagements and service providers, including system enhancements and roll outs of newly approved platforms and systems.
• Process and procedure manual updating and enhancements

LEARNING AND GROWTH

• Work with Learning & Development and Internal Communications teams to design and implement appropriate financial crime education, learning and communication for employees.
• Take ownership for driving own career development.
• Achievement of objectives/milestones set out in the development plan.
• Preparation and signing off of the development plan
• Development of knowledge base and intellectually property.

This position is advertised in line with our commitment to Employment Equity.