- Location
- Cape Town, ZA
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Due to the growing demand for optimal service, we are urgently looking for Contact Center Agents for our Service Contact Center. In this role, you will be the first point of contact for consumers with questions about our household appliances, repairs, complaints, and associated services.
Qualifications
Education & Experience
- Preferably, you have had a first successful work experience in a customer-oriented role.
- You have an interest in digital developments and can work well with computer systems.
- You have excellent verbal and written knowledge of Dutch- Essential
Responsibilities
Your Responsibilities
- Answering questions about the use of household appliances, defects, and malfunctions.
- Following training on products, conversation techniques, and customer experience.
- Proactively contributing to customer satisfaction and personal development.
- Working in flexible shifts between
What We Are Looking For
- **Positive**: Enthusiasm and passion to embody our values. Commercial sense and empathy.
- **Empathetic**: Understanding the consumers' situations and providing that extra bit of service.
- **Proactive**: Communicating efficiently and effectively, assisting with complex issues, and adapting to busy times.
- **Eager to Learn**: Sharing insights with colleagues, discussing process improvements, and contributing to constructive projects to improve work for yourself and your team.