Technical Support & Product Specialist

Description

About the Company:

DwyerOmega is a globally trusted leader in manufacturing innovative instrumentation solutions for Process Measurement, Automation, Control and HVAC markets. With very strong brand recognition and high levels of customer loyalty, DwyerOmega has an unmatched reputation for providing customized solutions that meet and exceed customer needs. Our team of engineering experts help our customers select technical, and often configured, product solutions for their unique applications. 

The company offers over 300,000 state-of-the-art products for process measurement and control of temperature, humidity, pressure, strain, force, flow, level, pH, conductivity, and indoor air quality, and is a recognized global leader in the digital marketing of technical products. The products that we manufacture are used to control and drive process efficiency, creating safe and sustainable environments.

At DwyerOmega, we enable our customers to improve the world – one measurement at a time. We achieve this through our unwavering commitment to technology, customer service, and overall continuous improvement. Every day, we strive to cultivate a culture of ingenuity, empowerment, accountability, adaptability, and speed. 

The company’s corporate headquarters are based in Michigan City, Indiana, and Norwalk, CT with manufacturing locations and sales offices located throughout the world.

Position Summary

We are seeking a versatile, tech-savvy Technical Support & Product Specialist to join our team. In this multi-faceted role, you will act as our primary product specialist. You will split your expertise between validating product quality, supporting existing customers with technical troubleshooting, and partnering with our sales team as a technical expert to help close new deals.

This is a strictly 100% on-site position in Simi Valley, CA that requires 10-15% travel to handle customer installations, on-site troubleshooting, and sales events. The ideal candidate possesses strong IT networking fundamentals, a methodical troubleshooting mindset, and the communication skills required to translate complex technical concepts for clients.

Key Responsibilities

Sales Engineering & Sales Support ~ 25%

• Partner with the sales team to deliver technical product demonstrations and presentations to prospective clients.
• Attend industry sales events, trade shows, and conferences to act as the technical face of our products (requires travel).
• Understand customer requirements and recommend the ideal product configurations to solve their business needs.
• RFP/RFI Support: Assist the sales team in answering highly technical questions on Requests for Proposals (RFPs).

Customer Technical Support ~ 35%

• Travel to customer sites to manage product installations, configurations, and complex hands-on troubleshooting.
• Serve as the technical point of contact for customers experiencing complex product, software, or network deployment issues to provide Tier 2/3 support.
• Remotely and physically diagnose, troubleshoot, and resolve hardware and network connectivity issues directly with customers.

Product Validation & Testing ~ 25%

• Develop and implement test plans, procedures, and validation protocols for products.
• Conduct functional, performance, reliability, and environmental testing, analyzing test data to document results in detailed reports.
• Identify product defects, perform root-cause analysis, and collaborate with engineering/manufacturing to resolve quality issues.
• Create and update testing documentation, compliance procedures, and user-facing troubleshooting guides.

Requirements

 Essential Skills/Preferred Qualifications

• Practical knowledge of IP routing, subnetting, DHCP, static IP assignments, and MAC address tracking.
• Clear understanding of Wi-Fi authentication types (e.g., WPA2, WPA3, Enterprise) and wireless environment setup.
• Proficiency with network diagnostic tools (e.g., ping, ipconfig, traceroute) and log file analysis.
• Proven ability to isolate variables to troubleshoot if a product issue is caused by software, hardware, or customer network environments.
• Ability to communicate effectively and to explain deep technical details clearly to non-technical users, sales teams, and corporate buyers.
• Ability to align technical features with business value to help drive and support the sales cycle.
• Ability to solve problems when helping customers resolve critical technical blockages.

Physical/Travel Requirements

• Work Location: 100% On-Site availability at our facility (this position is not eligible for remote or hybrid work).
• Ability and willingness to travel up to 10-15% of the time to customer sites or industry events.
• Must be able to work extended hours when necessary to meet customer demands and deadlines.
• Frequent use of standard office equipment; prolonged periods of sitting, standing, and computer use.
• Ability to lift up to 25 pounds occasionally (e.g., marketing materials, product samples)
• A valid driver's license and clean driving record.

Dwyer Instruments, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, or any other characteristic protected by law.

We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We're happy to discuss compensation openly throughout the hiring process.