Triage Support / Float Nurse (RN/LPN)

Description

SUMMARY OF POSITION

Responsible for providing nursing triage support, assisting Clinicians with patient care, and providing float coverage throughout the clinic as needed while maintaining a pleasant and professional demeanor. This position serves as a clinical resource for patient communication, care coordination, and daily clinic operations. Requires flexibility, strong organizational skills, and the ability to prioritize multiple responsibilities while delivering safe, timely, and compassionate patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide professional nursing care to patients within the licensed scope of practice.

· Screen and triage patient phone calls, electronic messages, and clinical inquiries using established protocols and nursing judgment appropriate to licensure.

· Gather and document patient symptoms, medical history, medications, and other relevant clinical information.

· Recognize urgent or emergent patient concerns and promptly escalate to the appropriate Clinician or emergency services.

· Communicate Clinician recommendations, laboratory results, medication instructions, and follow-up care to patients as directed.

· Assist Clinicians with prescription refill requests, referrals, patient follow-up, and coordination of care.

· Monitor and manage assigned clinical messages, telephone encounters, and patient requests to ensure timely completion.

· Maintain accurate and detailed patient records, including documentation of symptoms, medications, treatments, and patient communications.

· Provide float coverage for nursing and clinical staff throughout the clinic based on staffing needs, patient volume, and daily operations.

· Assist with rooming patients, obtaining and recording vital signs, reviewing medications, and preparing patients for examinations.

· Administer medications, injections, immunizations, and IV fluids under the direction of the Clinician and within the licensed scope of practice.

· Assist with specimen collection, diagnostic testing, and other clinical procedures as appropriately trained.

· Provide patient education regarding medications, treatments, preventive care, and follow-up instructions within the licensed scope of practice.

· Prioritize patient triage responsibilities while remaining available to assist other clinical teams as operational needs allow.

· Uphold all infection control, OSHA, HIPAA, patient safety, and regulatory requirements to ensure the safety of patients, coworkers, and self.

· Provide and delegate nursing care as permitted by licensure, training, competency, and applicable regulations.

· Perform other duties as assigned or requested within the licensed scope of practice.

SKILLS

· Excellent patient assessment, critical thinking, and communication skills.

· Strong telephone communication and patient triage skills.

· Ability to recognize urgent patient concerns and appropriately escalate care.

· Ability to maintain accurate records with strong attention to detail.

· Proficiency in electronic health records (EHR) systems.

· Strong understanding of medical terminology, nursing procedures, and clinical protocols.

· Ability to work effectively in a team and independently.

· Strong organizational, multitasking, and time-management skills.

· Ability to prioritize competing responsibilities in a fast-paced clinical environment.

· Flexibility and adaptability when supporting multiple Clinicians and clinical departments.

· Professional, compassionate, and patient-focused approach to care.

· Dependability and willingness to assist coworkers as needed.

Requirements

QUALIFICATIONS

· Minimum Education: Associate Degree in Nursing (RN) or completion of an approved Practical Nursing Program (LPN).

· Required Certifications: Current Nebraska RN or LPN Nursing License, or recognized multistate licensure privilege.

· Required Certifications: BLS Certification.

· Preferred Experience: Two years of experience in a similar medical field, preferably family medicine, primary care, outpatient nursing, or patient triage.