Job Category:

Information Technology

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Clinical Informatics Specialist (CIS) applies clinical, operational, and informatics expertise to evaluate workflows, optimize clinical information systems, lead technology adoption efforts, and drive improvements that enhance patient outcomes, clinician experience, operational efficiency, and organizational performance. Working collaboratively with clinicians, operational leaders, educators, analysts, and Information Technology teams, the CIS identifies opportunities for improvement and implements technology-enabled solutions that support safe, efficient, standardized, and evidence-based care. As a liaison between clinical operations and Information Technology, the role translates clinical and business needs into effective workflows, system enhancements, and informatics solutions that align technology capabilities with organizational goals. Through workflow analysis, stakeholder engagement, and data-informed decision making, the CIS evaluates current practices, supports clinical decision-making, and advances the adoption and optimization of healthcare technologies across the healthcare system. Leveraging informatics principles, healthcare technology, analytics, and clinical decision support tools, the position promotes continuous improvement, enhances clinician experience, and supports operational and clinical excellence.

The role facilitates user education, assesses workflow and operational needs, and translates end-user requirements into system configurations and enhancements that improve the delivery of patient care. Data, performance metrics, and outcome measures are utilized to support project prioritization, evaluate the effectiveness of technology initiatives, and communicate the value and impact of informatics solutions to stakeholders and organizational leadership.

Minimum Job Qualifications

• Licensure or other certifications: Epic certification, accreditation, proficiency, or badge must be active or obtained within the first year of the role. Current Georgia License to practice in a clinical profession (i.e. Registered Nurse, Pharmacist, Therapist, etc.) if individual has a clinical background. 
• Educational Requirements: Bachelor's degree in informatics or other healthcare, nursing, allied health, or a related field
• Minimum Experience: A minimum of five (5) years of healthcare, clinical practice, quality improvement, informatics, information technology, or related experience is required.
• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications: Professional certification in clinical informatics, such as the American Nurses Credentialing Center (ANCC) Informatics Nursing Certification or the Healthcare Information and Management Systems Society (HIMSS) Certified Professional in Healthcare Information and Management Systems (CPHIMS)
• Preferred Educational Requirements: Master's degree in informatics or other healthcare, nursing, allied health, or a related field
• Preferred Experience:
• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Strong analytical, critical-thinking, problem-solving, and troubleshooting skills with the ability to identify opportunities for workflow improvement, system optimization, and enhanced user experience.
• Knowledge of EHR systems, clinical applications, healthcare technology, reporting tools, dashboards, and clinical decision support functionality.
• Ability to assess, analyze, and optimize clinical and operational workflows and translate stakeholder needs into technology-enabled solutions and system requirements. 
• Ability to develop innovative solutions that improve patient care, clinician experience, and operational efficiency. 
• Knowledge of clinical and operational workflows, patient care processes, quality improvement principles, population health concepts, and value-based care initiatives.
• Knowledge of healthcare regulatory, accreditation, privacy, security, and patient safety requirements related to clinical information systems and technology-enabled workflows.
• Ability to apply evidence-based practice, clinical research, and informatics principles to support workflow improvement and patient care outcomes. 
• Ability to establish and maintain productive working relationships across clinical, operational, educational, technical, and leadership teams.
• Strong verbal, written, presentation, interpersonal, and facilitation skills with the ability to effectively communicate and collaborate with clinical, operational, technical, and vendor stakeholders.
• Ability to conduct workflow assessments, process mapping, gap analyses, testing, validation, and evaluation activities to support safe and effective use of clinical information systems.
• Strong organizational skills with the ability to prioritize work, manage multiple projects and competing priorities, and adapt to changing operational and technology needs.
• Ability to provide consultation, coaching, and support to stakeholders regarding workflow optimization, clinical technology utilization, change management, and adoption of best practices.
• Knowledge of healthcare technology trends, including artificial intelligence, predictive analytics, digital health solutions, and virtual care technologies and their impact on clinical operations, clinician experience, and patient care.
• Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently. Responsibilities may require evening and weekend work in response to needs of the  systems supported.

Essential Tasks and Responsibilities

• Participate in organizational projects and clinical transformation initiatives by collaborating with stakeholders to support planning, implementation, communication, and achievement of clinical and operational outcomes.
• Utilize healthcare data, analytics, reporting tools, and dashboards to evaluate performance, identify improvement opportunities, and support evidence-based clinical and operational decision-making. 
• Assess, analyze, design, and optimize clinical and operational workflows through clinical rounding and stakeholder engagement, process mapping, gap analysis, and future-state design to improve efficiency, usability, patient safety, clinician experience, and care outcomes.
• Ensure compliance with applicable regulatory, accreditation, privacy, security, and organizational requirements through the effective use of clinical information systems, standardized workflows, and technology-enabled practices.
• Serve as a liaison between clinical stakeholders, Information technology teams, vendors, educators, and operational leaders to facilitate communication, collaboration, training, and successful technology adoption.
• Support change management activities related to technology implementations, workflow redesign, process improvement initiatives, and adoption of clinical technologies by assessing readiness, identifying barriers, and promoting effective utilization strategies.
• Collaborates with clinical, operational, technical, and vendor stakeholders to evaluate enhancement opportunities, resolve system issues, and optimize technology solutions that support patient care and organizational objectives.
• Evaluates clinical and operational workflows to identify opportunities for improvement and translates stakeholder needs into optimized system configurations, workflow designs, and technology solutions that support safe, efficient, and effective patient care delivery.
• Participates in build, testing, validation, and evaluation activities to ensure clinical information systems function as intended and support safe, effective patient care prior to implementation and release.
• Maintain current knowledge of healthcare technology, clinical information systems, regulatory requirements, vendor technologies, industry trends, and emerging informatics practices, and apply this knowledge to support the effective use, adoption, and optimization of clinical information systems.
• Collaborates with educators, trainers, and operational leaders to support technology adoption, workflow optimization, and user readiness activities that improve clinical practice and patient care.
• Apply human factors, usability, and informatics principles to improve clinician experience, workflow efficiency, and patient safety.
• Participates in informatics governance committees, councils, and workgroups to support prioritization, standardization, and optimization of clinical systems, workflows, documentation practices, and decision support tools.
• Serves as a liaison and provides consultation, coaching, and guidance to clinical, operational, and technical stakeholders regarding informatics best practices, workflow optimization, clinical technology utilization, and reducing documentation burden. 

Physical Demands

• Weight Lifted: Up to 50 lbs, Frequently 31-65%of time
• Weight Carried: Up to 50 lbs, Frequently 31-65%of time
• Vision: Heavy, Frequently 31-65%of time
• Kneeling/Stooping/Bending: Frequently 31-65%
• Standing/Walking: Frequently 31-65%
• Pushing/Pulling: Frequently 31-65%
• Intensity of Work: Frequently 31-65%
• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.