Program Specialist I, Grade 18

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and, with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County is home to many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivering the County’s public health and human services to meet the needs of our community’s most vulnerable children, adults, and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the county's health and wellness can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services to residents facing a variety of obstacles to achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The Crisis Center is currently recruiting for an enthusiastic and conscientious Program Specialist to join our team as a primary data analyst.  The right individual for this position will have a strong background in data analytics, be detail-oriented, and be able to work independently to meet deadlines for data-reporting mandates. Self-motivated individuals who would enjoy working in a dynamic, multi-disciplinary environment are encouraged to apply. This position will require a combination of remote and on-site work, particularly during the onboarding/orientation period.

• Collect, clean, and validate Crisis Call Center, Crisis Center walk-in, and Mobile Crisis Outreach Team service utilization data.

• Collaborate with Crisis Center managerial and frontline staff to understand data needs
• Ensure compliance with privacy, security and data-governance requirements
• Prepare and submit monthly, quarterly, annual or as-needed data reports to state and local entities
• Identify and communicate any trends in internal data collection
• Attend any related meetings, workgroups, or committees tasked with improving efficiency, transparency and accuracy in data collection.
• Perform related duties as required.

Experience: One (1) year of professional experience collecting, validating, analyzing, and reporting data for program operations, performance measurement, quality improvement, or compliance purposes.

Education: Graduation from an accredited college or university with a bachelor's degree. 

Equivalency: Unless otherwise stipulated, an equivalent combination of education and experience may be substituted.

1) Please provide background experience in data analysis, data visualization and interpretation, program evaluation and/or process involvement in an academic, data administration or business data analytics environment

2) Describe experience working within a healthcare or behavioral health setting

3) Describe experience working with electronic health records systems and with PHI

4) Describe experience collaborating with multi-disciplinary teams 

5) Describe experience generating systematic data reports for Federal, state, or local entities

1) Experience working within governmental agencies

2) Experience working with electronic health record systems/PHI

3) Experience working with multi-disciplinary teams

4) Experience completing data reports for compliance with Federal, state or local mandates

5) Strong communicator and ability to work independently and to meet deadlines