Process & Governance Management, Specialist

Start building a career with purpose.

At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities.

Join us to explore new possibilities, grow through real experiences and start making an impact across Asia.

About the Role

Own the Corporate Solutions operating model, governance framework, and end-to-end business processes. Ensure Corporate Solutions operates efficiently, complies with internal and regulatory requirements, and delivers a consistent experience to distribution partners and customers through effective process management and continuous improvement.

Report to: Head of Corporate Solution

Function: Business Strategy I Department: Corporate Solution

Location: HCM

Role: Individual Contributor

 

ROLES AND RESPONSIBILITIES

Process Design & Continuous Improvement

• Own and maintain end-to-end Corporate Solutions processes covering acquisition, onboarding, policy administration, servicing, renewal, and claims support.
• Identify process gaps, bottlenecks, and operational risks, and drive continuous improvement initiatives.
• Incorporate stakeholder feedback into process enhancements and operating standards.

 

Governance & Operational Controls

• Establish and maintain governance frameworks, operating guidelines, policies, and control mechanisms for Corporate Solutions.
• Monitor compliance with internal policies, service standards, and regulatory requirements.
• Coordinate governance reviews, issue resolution, and escalation management across stakeholders.

 

Performance Monitoring & Operational Reporting

• Establish dashboards and reporting frameworks to monitor service delivery and process effectiveness.
• Analyze operational performance trends and recommend improvement actions to management.
• Support business reviews through preparation of management reports, governance updates, and performance insights

 

JOB REQUIREMENTS

• Bachelor's degree in Business Administration, Insurance, Finance, Operations Management, or related disciplines.
• Minimum 5 years of experience in Operations, Process Management, Governance, Risk Management, Business Excellence, or Project Management within the insurance industry.
• Experience in process improvement, operating model design, or governance management preferred.
• Strong process mapping, process redesign, and continuous improvement capabilities.
• Good understanding of insurance operations, policy administration, underwriting, claims, and servicing processes.
• Strong analytical, reporting, and problem-solving skills.
• Proficiency in Excel, PowerPoint, and process documentation tools.
• Strong stakeholder management and coordination skills.
• Ability to drive change and influence cross-functional teams.
• Strong attention to detail and governance mindset.
• Ability to balance operational efficiency with customer and business needs.
• Opportunity to build and scale the Corporate Solutions operating model, governance framework, and service standards that will underpin AIA Vietnam's future Corporate Solutions business.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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