- Location
- Kuala Lumpur - Level 18, 1 Sentral, Malaysia
- Workplace
- Hybrid
- Department
- Finance
- Seniority
- Manager
- Education
- Bachelor
- Source
- Workday
Description
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
About Us
Wilhelmsen is a global maritime industry group founded in 1861. We have the biggest maritime network in the world, with a presence in over 540 offices globally. Our mission is to shape the maritime industry by delivering innovation, sustainability and unparalleled customer experiences to enable global trade and a more sustainable future. We serve over half of the worldwide merchant fleet with products and services, and supply crew and technical management for some of the most complex vessels in the world.
Global Business Services (GBS) is an in-house service provider specializing in HR, Finance and Technology for Wilhelmsen - providing high quality, scalable, reliable solutions that drive efficiency, enhance customer experience and cost-efficient business support services.
Job Title
Finance Service Manager GL & IC
Who We Are Looking For
We are seeking an experienced Finance Service Manager (Core Accounting Operations) to lead the operational delivery of global accounting services within our Finance organization. This role is ideal for a finance leader with a strong service management mindset, proven people leadership experience, and a passion for driving operational excellence, continuous improvement, and customer-focused service delivery.
You will thrive in a fast-paced, global environment where collaboration, governance, and service performance are key to success.
What You Will Work On
As a Finance Service Manager, you will oversee the delivery, performance, and continuous improvement of assigned finance services while ensuring compliance with established processes, controls, and governance standards.
Key Responsibilities
- Lead end-to-end service delivery for assigned finance service categories, ensuring achievement of service levels, KPIs, and operational objectives.
- Manage and develop Finance Team Leads and service delivery teams to drive performance, engagement, and capability growth.
- Monitor service quality, productivity, customer satisfaction, and operational efficiency.
- Ensure compliance with finance policies, controls, governance frameworks, and regulatory requirements.
- Act as the primary escalation point for service-related operational issues and risk management activities.
- Drive continuous improvement initiatives, standardization efforts, and service optimization opportunities.
- Support digitalization, automation, and finance transformation programs to enhance service delivery.
- Collaborate closely with Global Service Owners, Global Process Owners, Finance stakeholders, and business partners across the organization.
- Facilitate service reviews, performance discussions, and stakeholder engagement activities.
- Support workforce planning, succession planning, recruitment, and onboarding initiatives.
Qualifications You Have for This Role
Required Qualifications
- Bachelor's Degree in Finance, Accounting, Business Administration, Economics, or a related discipline.
- Significant experience in finance operations, accounting, shared services, or Global Business Services (GBS) environments.
- Proven experience leading teams and managing people performance.
- Strong understanding of service delivery, operational management, and performance metrics.
- Experience managing KPIs, SLAs, and operational service performance.
- Excellent stakeholder management, communication, and relationship-building skills.
- Experience working within complex global and matrix organizations.
- Strong analytical, problem-solving, and decision-making capabilities.
Preferred Qualifications
- Experience within Shared Services or Global Business Services environments.
- Strong service management and customer-centric mindset.
- Demonstrated success in driving operational excellence and continuous improvement initiatives.
- Experience leading process automation and digital transformation projects.
- Strong coaching, mentoring, and leadership capabilities.
- Change management experience and ability to lead teams through transformation.
What we offer
- International work environment and culture.
- Great learning and development opportunities.
- Hybrid working arrangement after probation.
How to apply
Sounds interesting? If you see yourself fitting into this role, please let us know why the role interest you. Apply online through our career portal at https://www.wilhelmsen.com/careers/ under Current Vacancies by creating a ‘Candidate Home’ account and thereafter upload your resume and expected salary.
Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.