Assistant Deputy Commissioner Providers & Program Administration

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Job Title:  

Assistant Deputy Commissioner Providers & Program Administration

Agency:

Department of Early Care and Learning

Job Requisition ID:

JR0000007977

Shift:

Day (United States of America)

Compensation Details:

Job Description:

CAPS Assistant Deputy Commissioner- Providers & Program Administration

Closing Date: 11/18/26

Hiring Salary: $76,821.60-101,879.70

Job Code: SSM014

Pay Grade: P

Location: Georgia

 

Job Description Overview: Reporting directly to the Deputy Commissioner for Federal Programs and under broad supervision, the CAPS Assistant Deputy Commissioner – Providers & Program Administration performs at the executive level and directs a team of directors, managers and staff who are responsible for the programmatic and operational activities of the provider and program administration functions, as well as for program development and partnerships, of the Childcare and Parent Services (CAPS) division within the Department of Early Care and Learning. The CAPS program is funded by approximately $395 million on an annual basis. Oversees all aspects of the two functions, including supervision of over 100 mobile, headquarters, and home-based employees statewide, to ensure compliance with the State and Federal regulations while delivering the services of the program. These services include but may not be limited to supporting operations for the provision of scholarships to families enrolled in the CAPS program and payments for services to providers participating in the CAPS program. Formulates departmental policies, practices, and procedures in accordance with the eligibility terms of the federal and state government policies. Participates on the DECAL Leadership Team, collaborating with senior leadership to identify and develop agency work plans, and manages timelines and component project steps to achieve project deadlines and objectives. Ensures appropriate staffing within the Program Administration and Provider Relations areas of CAPS with qualified professionals who are effectively motivated and routinely evaluated against performance goals. Maintains comprehensive knowledge of current trends and developments in the assigned field. Handles special projects and other responsibilities as assigned. This is a headquarters-based position. Requires two days per week in the office and some statewide travel.

Duties and Responsibilities:

1. As a Senior member of the Leadership team, participates in the planning, coordination, development and implementation of long-range goals and objectives of the agency.

Establishes and maintains solid working relationships with agency counterparts to ensure that policies pertaining to CAPS are in sync with the practices of other DECAL divisions relative to administration of the CCDF State Plan, and that all vested DECAL parties are apprised of any operational or policy changes that would impact their DECAL operating units/divisions.

Represents CAPS at any enterprise or state-wide meetings that would impact the technology plans, operational processes, staffing, and/or policy and practices of CAPS. Communicates any concerns with the Deputy Commissioner or others to identify potential program impact and to recommend and formulate strategies to address those affected business areas.

2. Meets routinely with the directors and managers of the CAPS division to establish and clearly communicate expectations and responsibilities and to assess achievement against performance goals and objectives.

Reviews current staffing levels and assesses talent deficiencies and performance concerns; requests staffing additions as determined necessary to achieve service and production goals.

Directs the participation of CAPS unit managers and their staff in activities related to CCDF as necessary to ensure that the CAPS policies are current, published, and appropriately disseminated to the affected staff in the field, and that the processes and procedures internal to DECAL in other business units, whether in Quality Rated, CCS, Finance, IT, or Audits and Compliance which may be impacted, work in synergy with any changes prescribed by the Federal guidelines.

Encourages frequent on-going communication from the directors and managers with both the external clients of their services and the internal interfaced DECAL support teams through which CAPS operates to achieve operational success.  

3. Assists in the ongoing development and operations of the Program Administration and Provider Relations sections of CAPS and the ongoing development and implementation of the CAPS data systems, Georgia Gateway, GACAPS, CAPS CEP, and the CAPS Workflow Portal.

Helps determine appropriate staffing levels and equipment needs.
Assists in the refinement of the structure, processes, and systems within each program.
Drives continuous improvement using the structure and a service model focused on improved performance and more accountability.

Guides and assists in enhancement and refinement of all CAPS data systems, ensuring they are adequately resourced and will support applicable workstreams.

4. Develops innovative approaches to address identified operational concerns and to resolve problems and drives continuous improvement in the State-wide program by working with internal and external stakeholders to overcome any perceived resistance to process improvement.

Creates a climate that solicits feedback on existing business processes and welcomes suggestions for improvement.

Conducts routine meetings with each section to assess operational successes and/or failures.

Communicates expectations for process improvement accountability to section directors.

Identifies any developmental training needs for staff and secures appropriate resources to address.

Develops and maintains an ongoing professional development plan for CAPS staff to help develop bench strength and structured leadership development.

Collaborates with the IT division to ensure that system process improvements are evaluated for enhancement value and feasibility as appropriate.

 

5. Guides and is responsible for all operations of the Program Administration and Provider Relations sections of CAPS including supervision of four direct reports: CAPS Director for Program Administration – Systems and Data, CAPS Director for Program Administration – Operations, CAPS Director for Provider Relations, and CAPS Director for 2Gen Strategies & Partnerships.

Program Administration – Systems & Data includes all electronic systems and initiatives, associated contracts, technical solutions and associated support for the CAPS team, project management, business analyst, quality assurance & testing, a UAT test and support team, the program data analysis and reporting team, and the administrative services unit.

 

Program Administration – Operations includes the Policy & Process Improvement unit, the Adverse Action & Claims unit, and the Quality Assurance & Training unit.

 

Provider Relations includes an Enrollment Services unit, Quality Assurance & Payments unit, Education & Outreach unit, and a Provider Support unit.

 

CAPS 2Gen Strategies & Partnerships includes new CAPS initiatives, partnership building, 2Gen initiatives, Find Help Georgia partnership and resource & referral portal, facilitation of parent and provider advisory councils, the Constituent Services & Program Integrity unit, the Customer Response unit, and the CAPS 2Gen unit.

Entry Qualifications: Bachelor's degree in a related area from an accredited college or university and six (6) years of job-related experience, which includes four (4) years of subordinate managerial or supervisory experience in a human service delivery program; or related certification and five (5 ) years of job-related subordinate managerial or supervisory experience in a human service delivery program; or five (5) years of experience required at the lower level Sr Mgr, Social Svcs (SSM013) or position equivalent.

Agency Preferred Qualifications:

Bachelor’s degree in a related area from an accredited college or university and seven years of management of subordinate managers/supervisors in a human service delivery program.

Two years or more of experience in child serving, state or community program or organization

Two years or more of experience working with vulnerable populations, including families experiencing homelessness, children with disabilities, and those whose home language is not English

Two years or more of experience working with low-income families. Two years or more working on two-generational strategies and expanding a two-generational network

Two years or more facilitating an advisory group or committee. Two years or more collaborating and developing partnerships. Knowledge of CCDF federal regulations. Knowledge of programs and services at state and community level which benefit vulnerable children and their families

Two years or more of experience collaborating with state and/or community programs/services to connect families to these resources 

Technical Competencies:

Excellent communication skills, both oral and written, and organizational skills. Demonstrated ability to form and maintain collaboration among partners. Demonstrated ability to develop and deliver training and presentations. Intermediate level computer skills in Microsoft WORD, EXCEL, and POWERPOINT. Intermediate level skills in data analysis to inform data-driven management and decision making. Ability to develop trusting relationships with early care and education stakeholders through active listening, problem solving, and interpersonal skills. Ability to manage own time, set priorities, work without direct supervision, and contribute to team atmosphere. Competent to answer questions related to childcare quality and health and safety, as well as community resources quickly and accurately. A comprehensive understanding of early care and education settings, as well as both state and community programs and resources for eligible families. Strong knowledge/experience of program development and implementation. Experience working with diverse communities and sensitivity to needs and concerns of various cultural groups.

Physical Position Requirements: Work is typically performed in an office environment with intermittent sitting, standing, or walking in various settings. The ability to speak clearly, to hear and understand at normal conversational level, and to receive detailed information through verbal communication. Close visual acuity to perform an activity such as preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection. Full range of hand and finger motion for data entry purposes. 

Recruitment Pool: This position is open to all qualified applicants.

Bright from the Start:  Georgia Department of Early Care and Learning is a family-friendly employer, offering flexible work schedules (at supervisory discretion) and a comprehensive compensation package, to include healthcare, retirement, 401-k match, and elective options for dental, vision, AD&D, short and long-term disability, and life insurance.

Bright from the Start: Georgia Department of Early Care and Learning is an equal opportunity employer and drug-free workplace. A background check will be completed upon hire, which may consist of any or all of the following: criminal and employment histories, credit history (as applicable to the position), education credentials, and motor vehicle driving records.

If you are an individual with a disability who may require assistance or other reasonable accommodation in order to participate in the selection process for this position, you may contact our HR department at 678-879-2993. Due to the volume of submissions received by this office, information concerning application or interview status cannot be provided in writing, over the phone, or in person. All applicants who submit a complete application package will be considered but may not necessarily receive notification or an interview. The job posting may be subject to being closed at any time without notice. Only those qualified candidates who are selected for an interview shall receive notification upon the filling of this vacancy.

+Bright from the Start: Georgia Department of Early Care and Learning is an equal opportunity employer.   

Minimum Qualifications:

Bachelor's degree in a related area from an accredited college or university and six (6) years of job-related experience, which includes four (4) years of subordinate managerial or supervisory experience in a human service delivery program; or related certification and five (5 ) years of job-related subordinate managerial or supervisory experience in a human service delivery program; or five (5) years of experience required at the lower level Sr Mgr, Social Svcs (SSM013) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.