Receptionist, Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL and are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Overall

The Front Office Executive (FOE) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.

As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. FOE’s maintain smooth operations by providing administrative support and execution of duties to the highest standards.

Site Operations:

• Create a comfortable, welcoming, and hospitable experience for employees and their guest.
• Boost agility in the workplace by managing up-to-date visitor information.
• Handle internal & external calls and correspondence
• Anticipate client needs through observation to create memorable experience.
• Adhoc responsibilities assigned by Assistant Facilities Manager.
• Data Management: Categorize daily call data and generate Dashboards.

Customer Service:

• Foster a sense of community and create happiness at work for our team, our client, and their guest.
• Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
• Visa &Foreign Affair Service: Independently handle visa application submissions via American Chamber of Commerce, agents, and Foreign Affairs Offices. Process government invitation letters for countries like Turkey/Pakistan. Answer employee compliance queries regarding international travel.
• Premium Reception: Guide new hires, interview candidates, VIPs, and government visitors. Manage business card production workflows and physical goods receipt registration.
• Facility & Environment Coordination: Lead quarterly air conditioning cleaning/disinfection projects. Supervise first-aid kit replenishment and public area sample cleanup.

Visitor Management:

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.

Concierge Service:

• Concierge service with local expertise and insider knowledge.
• Manage transportations request from visitors and employees.

Conference Meeting Room Booking:

• Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms. 
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

Corrigo System:

• Support on site WO in Corrigo
• Support AFM to keep WO in SLA to ensure KPI score

Candidate Specification:

• 2-years’ experience in Hospitality and/or Tourism sector or related professional area
• Prior experience to manage meeting room services is an advantage
• Diploma/degree from an accredited institute
• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English
• Ability to meet tight schedules and deliver high quality of work
• High level of communication and interpersonal skills 

Location:

On-site –Shanghai, China

Job Tags:

Facility Operations, Guest Service

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.