Manager, Operations - Digital Identity

Position Summary...

What you'll do...

Role summary:
The Manager, Operations leads multiple work streams within the operations organization by designing and executing project plans, managing timelines, and facilitating collaboration among stakeholders. This role provides data-driven decision support, identifies operational improvements, and implements innovative solutions to enhance efficiency and meet business objectives. The manager oversees resource allocation, monitors project progress, and drives corrective actions as needed. By fostering strong partnerships across functions, this position ensures alignment with strategic goals while promoting continuous improvement and operational excellence in a dynamic business environment.
About the team:
Our team leads the Digital Identity experience and Identity Verification operations, collaborating with Risk, Compliance, Legal, Driver Experience, and Product partners. We ensure verification processes are accurate and responsive to emerging challenges. By leveraging strong cross-functional leadership and data analysis, the team drives operational excellence and continuous improvement. Focused on precision and innovation, we support business goals through effective project and operations management, fostering collaboration to deliver secure and efficient identity verification solutions that uphold high standards and enhance overall business performance.
What you'll do:

• Manage multiple operational work streams by designing project plans, organizing timelines, and facilitating stakeholder meetings to implement initiatives.
• Analyze data to identify root causes, develop solutions, and provide actionable recommendations aligned with business objectives.
• Collaborate cross-functionally to develop and improve processes, tools, and strategies that enhance business efficiency and reduce costs.
• Oversee resource allocation, monitor project progress, and take corrective actions to ensure successful delivery of projects.
• Build and maintain relationships with key stakeholders to support business goals and operational improvements.
• Lead and develop associates through coaching, mentoring, and performance management.

What you'll bring:

• Proven experience managing multiple operational projects, including planning, execution, and resource allocation to meet business objectives.
• Strong analytical skills with the ability to interpret data and provide actionable insights to improve operational efficiency.
• Expertise in developing and implementing process improvements and innovative solutions to reduce costs and enhance performance.
• Effective communication and stakeholder management skills to collaborate across cross-functional teams and influence outcomes.
• Demonstrated accountability and adaptability in driving results within dynamic business environments.
• Proficiency in project and operations management principles to deliver timely and quality outcomes.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.