Patient Care - Office Admin

Job Title: Patient Care - Office Admin
Duration: 3 months with possible extension
Shift hours: 08:00 am to 05:00 pm
Office: Louisville, KY 40215
Pay rate: $32/hr. on W2

Job Responsibilities:

• Provide a high level of customer service to patients, referral sources, and fellow employees.
• Establish and maintain positive relationships with patients and referral sources.
• Obtain, verify, and accurately enter patient demographic and insurance information.
• Maintain accurate and complete patient files and documentation in accordance with company policies and procedures.
• Protect the privacy and security of Protected Health Information (PHI) in compliance with HIPAA regulations.
• Support patient follow-up activities as directed.
• Manage multiple phone lines efficiently and respond to patient, referral source, and internal inquiries professionally and promptly.
• Maintain clear, concise, accurate, and timely written documentation.
• Organize and file patient charts and related documentation according to established guidelines.
• Coordinate practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls.
• Support daily front office operations and assist with administrative duties as needed.
• Identify patient-related or operational issues and escalate them to the appropriate team members.
• Maintain the confidentiality of patient, employee, and company information.
• Perform additional duties and special projects as assigned.

Minimum Requirement:

• High school diploma or equivalent combination of education and experience required.
• Five or more years of experience in customer service, administration, healthcare, or a related field.
• Previous experience in a receptionist, patient services, medical office, or healthcare front office environment preferred.
• Experience handling patient information, verifying insurance, coordinating appointments, and working with Electronic Medical Records (EMR) systems preferred.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.