- Salary
- $22 – $24/hr
- Location
- Remote
- Workplace
- Remote
- Type
- Full-time
- Department
- Care Coordination
- Experience
- 1+ years
- Education
- Associate
- Source
- Lever
Description
Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.
Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.
As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.
Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.
The Care Access Specialist II serves in a critical role as the first person a patient connects with when seeking care at Headlight Health. In this role, the Specialist helps patients feel welcomed, heard, and supported as they begin their care journey.
Care Access Specialists are a non-clinical role. Care Access Specialist facilitate access to care, provide peer informed support within the scope of their training, and follow established escalation protocols. Care Access Specialist do not diagnose, independently assess clinical acuity, provide treatment recommendations, deliver psychotherapy, or replace the judgment of licensed clinical professionals.
The Care Access Specialist II provides clear, compassionate guidance about Headlight Health’s services, responds to patient questions, confirms service eligibility, and coordinates appropriate clinician matching. Through empathy, patience, and persistence, the Specialist supports patients through scheduling, onboarding documentation, and related administrative steps to promote a smooth, reassuring transition into care.
Skills
Patient CareCustomer Service
Benefits
W2 role with competitive hourly rate and an additional incentive-based pay structureMedical, Dental and Vision on the first of the month after employment (based on FT hours)Paid Vacation, Sick, and Holiday timeEmployee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges. 401(k) plan with company contributionOpportunity to work in a cutting-edge healthcare technology environmentProfessional development opportunities and trainingCollaborative and supportive work cultureImpactful role contributing to the enhancement of patient care and healthcare processes