Group Services Manager (Conference Services)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the Role:

Four Seasons Hotel New Orleans is seeking candidates to join our dynamic team as Catering Events Sales Manager. This role secures and services ‘Event Sales’ Business from the social and corporate market through active and effective promotion, solicitation and prospecting, while maintaining Four Seasons Standards and maximizing revenue/profit potential.

 

What you will do: 

⦁    Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.
⦁    Conduct property tours and entertain planners of meetings, social events, and weddings.
⦁    Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning Event Sales Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits.
⦁    Coordinate the sales efforts between sales department and event sales to ensure proper utilization of function space to yield maximum revenues.
⦁    Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.
⦁    Keep Director of Event and Group Sales promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.
⦁    Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events.
⦁    Respond to the crisis management plan to any resort emergency or safety situation.
⦁    Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
⦁    Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

 

What you bring:    

·        Excellent reading, writing, and oral proficiency in the English language

·        Strong selling and interpersonal skills

·         High level of creativity

·        High level of attention to detail

·         Ability to handle multiple tasks and make decisions in a fast paced client driven environment

·         Proficient in Delphi.fdc, Social Tables, MS Word, Excel, and ability to use Outlook e-mail and the Internet

·        Education:    College Education preferred

·        Experience:    3-5 years previous catering sales experience, minimum 3 years of Wedding Sales & servicing

 

Schedule and Hours:

·        Full-Time Position. Candidates must be able to work mornings, nights, weekends.

 

About Four Seasons Hotel New Orleans 

With a front and centre location at the edge of Canal Street, Four Seasons Hotel New Orleans will introduce thoughtful, intelligent service to the Crescent City. Brought to you by masters of their craft, our landmark tower will be transformed when we open in the spring 2021. Guests will dine on innovative Louisiana cuisine, relax by our resort-style pool and plan their celebrations on our 34th floor observation deck boasting NOLA’s best views. 

 

Named one of Fortune Magazine’s 100 Best Companies to Work For over the past 22 years, Four Seasons Hotels & Resorts can offer an opportunity to build a life-long career with global potential. Our employees – people who share a single focus and are inspired to offer great service, personify our company culture.   

 

A career with Four Seasons means working for a company where our Corporate Values are much more than a program or a policy; they define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals. We strive to have a long-lasting, positive influence on the communities where we operate and, on the people, we employ and serve around the world.  

 

Learn more about Four Seasons:  

http://jobs.fourseasons.com 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

https://www.facebook.com/FourSeasonsJobs  

https://twitter.com/FourSeasonsJobs 

 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal