Accounts Receivable, Collection Representative - Portuguese Speaker

Overview

The Accounts Receivable, Collection Representative - Portuguese Speaker is responsible for ensuring that outstanding receivables are minimized by collecting revenue on time identifying potential bad debts, handling of complex portfolios such as Trade and Non-Trade for Mexico, Brazil, US and Canada and ensuring that disputed receivables are investigated and resolved.

 

In this role you should work in afternoon shift for 2 weeks monthly, but of course you would get the extra benefits that came with it.

Responsibilities

What You Will Do

 

• Perform collection related activities such as dunning, reporting, disputes resolution and account reconciliation in accordance with internal controls and policies
• Continuous customer contact via email and phone to ensure effective cash collection
• Continuous relationship management with external customers (know your customer) and internal stakeholders (Sales, Credit, Customer Service etc.)
• Quick resolution of issues preventing payment
• Commitment towards  monthly KPIs/Targets
• Proactively seeks possibility for improved service delivery and to meet business needs
• Handle specific tasks as required, such as factoring runs, payment advice errors, reporting
• Actively participate in accounts receivable  projects as required
• Support team members with continuous knowledge sharing and issue resolution
• Supports team leader by continuous improvement in the processes and systems
• Newcomer support as required
• Any other tasks as assigned by line manager(s)

Qualifications

What You Will Bring

 

• 2-4 years collection experience, or order-to-cash or accounts payable experience with openness to learn
• Structured problem solving/troubleshooting abilities and follow-up skills to perform complex issue resolution
• Self-starter, goal oriented, agile personality
• Precise, shows attention to detail
• Fluent English and Portuguese language skills are mandatory; spanish is a plus
• Very good communication and interpersonal skills. The position requires a lot of contact with internal and external customers in various channels including phone, chat, email and portals.
• Requires a basic understanding of accounting fundamentals and principles
• Ability to complete activities and accomplish objectives with limited direction
• Good understanding of the AR processes
• Must be able to collaborate with other AR, Credit, Sales, Master Data and Customer Service Teams

 

Additional valuable skills:

• Accounting knowledge & University degree is an advantage
• Good Spanish language skills are an advantage

 

In exchange we offer YOU the following benefits:

 

• Cafeteria• Company health insurance• Employee Referral Program (ERP)• Rewards and Recognition Program• Trainings• Hybrid work schedule policy• MOL Bubi program: available for employees for commuting to the office. MOL Bubi is a public transport service by BKK, which offers a quick and eco-friendly travel option in urban transport with 24/7 availability• Healthcare week: Celanese Hungary is proud to have a full week every year dedicated to activities and lectures related to healthy living. The HealthCare Week’s aim is to call employees’ attention on living a healthy life and offering them solutions on how to start it. The programs of the week offers sport activities, advice on diets and also opportunities to take part on health checks regularly. Employees also have the possibility to undergo different examination financed by the company• School starting benefit for parents: All parents with child(ren) studying in primary and secondary education in Hungary will receive this benefit once a year with the September salary• Employee Assistance Program• Fruits and vitamins• Charity extra leave• Doggy day: Celanese employees can bring their furry best friends to the office on a weekly basis. It is important for us that all of you feel comfortable on this day. That is why we created a policy for that

 

About Celanese

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,300 employees worldwide and had 2022 net sales of $9.7 billion.

 

About CBS

 

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese

For more information, visit https//www.celanese.com/