- Salary
- $85k – $100k
- Location
- Remote
- Workplace
- Remote
- Type
- Contract
- Department
- GTM
- Seniority
- Mid
- Experience
- 3+ years
- Education
- Bachelor
- Industry
- Cybersecurity
- Category
- Engineering
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Ashby
Overview
As a Technical Support Engineer for WitnessAI, you'll lead and mentor a support team while directly engaging with customers to resolve complex AI security product issues. You'll troubleshoot proxies, endpoints, firewalls, and other security technologies, working closely with engineering and product teams. The role requires 3-5 years of technical support experience, strong network security knowledge, and excellent communication skills. A hybrid work environment is offered.
Skills
PythonCybersecurityTCP/IPCustomer ServiceCISSPCCNA
Benefits
Hybrid work environmentCompetitive salaryHealth, dental, and vision insurance401(k) planProfessional development opportunities
Licenses & Certifications
CCNACISSPCEH
Languages
English
About Witness AI
Witness AI provides intent-based AI security solutions, stopping jailbreaks and data exfiltration by understanding user intent rather than just monitoring inputs.