WBT - Tech Support Analyst I

Salary

$55k – $65k

Location

Texas · Virginia

Workplace

Remote

Type

full-time

Seniority

Mid

Experience

2+ years

Education

Bachelor

Industry

Software

Category

Engineering

Role type

Individual Contributor

Environment

Office

Source

ADP

Overview

As a Technical Support Analyst at ASI, you'll provide expertise to TopClass resellers and end users through technical support and documentation. Key responsibilities include supporting customers via phone/email, collaborating with internal teams, documenting bugs/enhancements, contributing technical articles, and maintaining the support environment. Candidates should have a bachelor's degree in IT/Computer Science or equivalent experience, plus 2+ years of technical support experience with business applications software. Strong communication skills and problem-solving abilities are essential.

Skills