- Location
- Colombo, Western Province, Sri Lanka
- Workplace
- Onsite
- Type
- Full-time
- Department
- IGT1
- Seniority
- Mid-Senior Level
- Experience
- 3+ years
- Education
- Bachelor
- Industry
- Technology
- Category
- Customer Success
- Role type
- Individual Contributor
- Environment
- Office
- Source
- SmartRecruiters
Overview
As a Digital Customer Engagement Specialist, you'll analyze product usage and customer health data to uncover actionable insights that drive customer value. You'll partner with Customer Engagement Executives and Account Managers to strengthen customer outcomes, create compelling business review materials, and manage scalable digital customer success programs. The role requires translating complex customer data into clear recommendations and supporting customer-facing programs that enhance engagement throughout the customer lifecycle.
Skills
Benefits
Languages
About IGT1
IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo, a fully owned subsidiary of IGT I Holdings Sweden AB, partnering with global businesses to maximize efficiency and drive growth.
