ZAF Customer Service Representative SE - Utilities / Collections

Overview

We are seeking dedicated customer care advisors to respond to inbound enquiries via voice and chat relating to products and services. The role involves supporting customers with tailored solutions that enhance operations and deliver improved outcomes.

“Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Shortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider."

Qualifications

Minimum Requirements

• Matric/Equivalent minimum education level required
• Strong communication skills, both verbal and written
• High attention to detail and accuracy
• Good time management and organisational skills
• Ability to problem-solve and make sound decisions under pressure
• Comfortable working independently and within a team environment
• Flexible, self-motivated, and adaptable to changing priorities
• Integrity and discretion in handling sensitive information
• Tech-savvy, with experience using AI tools and Google software advantageous
• Minimum 2 years’ call centre experience supporting international customer base, with exposure to collections and utilities

Responsibilities

Core Responsibilities

• Managing customer interactions with professionalism and accuracy
• Handling sensitive information with integrity and discretion
• Applying problem-solving skills to resolve customer issues effectively
• Handle inbound customer care enquiries through voice and chat channels
• Provide support with products and tools that improve client and customer experiences
• Collaborate with team leaders and support teams to ensure successful operational delivery
• Capture and validate customer information using ID&V processes through web-based applications
• Deliver high-quality service while meeting performance targets