Executive Housekeeper

Position Level: Head of Department Level 1
Reports to: Director of Rooms

Our client is an ultra-luxury resort, recognised globally as a hospitality leader. As an Executive Housekeeper, you are responsible for leading and managing the housekeeping department, ensuring the cleanliness, maintenance, and overall presentation of guest rooms and public areas.

The executive housekeeper will play an important role in supporting the resort's reputation for exceptional service and guest satisfaction by overseeing a team of housekeeping professionals and ensuring the highest standards of cleanliness and comfort.

Requirements

• A Hospitality degree from a recognized hospitality school or previous experience is preferred.
• 3+ years of progressive managerial experience in a luxury lifestyle brand.
• Past working experience in GCC country or remote location.
• Cross-cultural work environments exposure.
• Very good command over written and spoken English.
• Ability to train and supervise staff and communicate well with management and guests.
• Strong leadership and organizational skills.
• Microsoft Office application literacy.

Responsibilities

Operational Ownership

• Coordinates with front office to ensure that rooms are serviced and turned down according to guest requirements and vacant rooms are cleaned for new arrivals.
• Monitors the daily servicing of guest rooms, public areas and back of house areas to ensure they conform to requisite standards.
• Maintains systems to be able to handle day to day guest requests quickly and efficiently.
• Ensures host uniforms are in good condition and laundered as per resort standards.
• Ensures guest laundry is laundered and delivered as per resort standards, and guests are billed accordingly.
• Ensures all hotel linen is in good condition and laundered as per resort standards.
• Monitors the standard of work carried out by contractors engaged by the resort to ensure that it meets the agreed quality.
• Directs and co-ordinates the mini-bar operation to ensure that all day to day operational matters are handled on time and guests are billed accordingly.
• Administers the resorts Lost and Found system.
• Maintains efficient administration within the department preparing and submitting operational reports on time.
• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with resort colleagues.
• Stays current with developments in the field of Housekeeping, and makes appropriate suggestions and recommendations to the General Manager.

Financial Performance

• Maintains par stocks for all housekeeping operating equipment and supplies and re-orders as required.
• Prepares, monitors and controls the resorts annual Housekeeping budget.
• Oversees inventory control, purchasing, disbursement and control for all aspects of housekeeping operations

People Management

• Prepares duty rosters, vacation plans and schedules and public holiday schedules to ensure efficient use of human resources.
• Directs and co-ordinates all subordinate housekeeping hosts to ensure that all day to day operational matters are handled on time and that guest expectation are met.
• Ensures that hosts are selected, trained, evaluated and rewarded in compliance with existing host management system.
• Coaches, counsels, disciplines and develops subordinate hosts.