RN - Triage

Welcome to Cherry Health - video about Cherry Health

This is a full time, benefit eligible, position typically working Monday - Friday 8am - 5pm onsite at our downtown Grand Rapids location.

This position is responsible for participating in patient assessment and providing care, education, and instruction to patients using symptom-based telephone triage.

Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position.  Must represent the organization’s Mission in all actions and communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•    
•    Complete patient assessment, education and, as appropriate, patient scheduling telephonically.
•    Utilize knowledge in conjunction with approved protocols and standards in advising patients and parents.
•    Ensure call-backs are made as appropriate.
•    Document nursing action in medical records utilizing defined standard.
    Participate in the quality assurance program for Contact Center.
     Meet personal/team qualitative and quantitative targets for Contact Center.
•    May be required to translate other languages if applicable.
•    Understands and adheres to CSHS’s compliance standards as they appear in CSHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
•    Keeps abreast of all pertinent federal, state and CSHS’s regulations, laws, and policies as they presently exist and as they change or are modified.
•    Strong critical thinking and decision-making abilities to quickly assess and prioritize patient needs.

SKILLS / KNOWLEDGE / ABILITIES:

    
    Basic Life Support / CPR training according to requirements of license and/or certification.
    Effective communication and interpersonal skills.
    Ability to work independently and maintain self-direction.
    Working knowledge of computers and their applications preferred.
    Ability to work effectively and efficiently under tight deadlines and high volumes.

COMPETENCIES:

    Customer Service
    Collaboration
    Integrity
    Respect
    Professionalism
    Learning

EDUCATION / LICENSES / CERTIFICATES: 

Educational Requirements 
(Put an “X” in applicable boxes)       
Specify Type or Field of Study, if needed       
Required       
Preferred 
No Minimum                
High School / Equivalent                
Post High School / Specialized Training                
Associate Degree           x     
Bachelor Degree                x
Master Degree                
Certification or License           x     
Other - please specify      Registered Nurse in the State of Michigan     x     

EXPERIENCE REQUIRED:

 One-year professional clinical nursing experience; family practice experience preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

In lieu of the specified education and experience requirements, a proven capability to perform the essential functions of the job, as demonstrated by an equivalent combination of education, training and/or relevant work experience may be considered.

EQUIPMENT / TOOLS / TECHNOLOGY: 
•    Desktop or Laptop computer 
•    Telephone with voicemail in Contact Center environment
•    Networked copier/printer/facsimile 
•    Microsoft Apps (Mail, Word, Excel, PowerPoint, etc...)

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.

Our Mission: 

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision: 

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values:

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits:

Cherry Health has excellent benefit offerings dependent on employment status.  Check out a sample of the benefits available to our team members below!

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% 
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program  

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.