- Location
- Kampala, central, Uganda
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Seniority
- Mid
- Experience
- 2+ years
- Education
- Bachelor
- Industry
- Financial Services
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Office
- Source
- BambooHR
Overview
This role combines customer service, technical support, sales assistance, and back-office operations in a high-volume fintech environment. You'll handle inbound/outbound communications, resolve customer issues, support product sales, and process financial transactions accurately. Responsibilities include maintaining compliance standards, documenting interactions in CRM systems, and identifying process improvements. Requires 2+ years of customer service experience, preferably in fintech or financial services, with strong analytical skills and proficiency in Microsoft Office.
Skills
Languages
Shift
About Fido
Fido empowers millions across Africa to take control of their finances with ease. As a leader in cutting-edge financial technology, we are transforming how people access credit, make payments, invest, and protect their financial future.
