- Salary
- $20 – $25
- Location
- MelroseWakefield Healthcare - 101 Main Street, United States of America · Tufts/MW Medical Center - Reading
- Workplace
- Onsite
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Lead
- Education
- High School
- Industry
- Healthcare
- Category
- Healthcare
- Role type
- People Manager
- Environment
- Office
- Source
- Workday
Overview
This leadership role involves coordinating administrative staff and supporting clinical operations in a rehabilitation services setting. Key responsibilities include managing referral processes, developing coverage plans, coordinating staff training, managing inventory, and ensuring regulatory compliance. The position requires an Associate's degree with 3 years of customer service experience (or high school diploma with 5 years of experience including 2 years in healthcare). The role works Monday-Thursday 7:30am-6pm and Friday 7:30am-12:30pm with no nights, weekends, or holidays required.
Description
We are seeking a Lead, Clinical Administrative Coordinator to join our Rehab Services team on a full-time basis at our Medford, MA office location!
Job Overview
This position provides support to the practice by acting as a Team Leader and coordinating the work of an assigned group of administrative staff. Supports the Practice Manager to ensure smooth flow of operations, monitor compliance to established policies, and identify improvement opportunities. This position plays a key role in the practice’s revenue cycle process, clinical operations, and enhancing the patient experience.
Hours: 40hrs/week - Full Time Day Shift
Monday through Thursday 730am-6pm
Fridays 730am-1230pm
No nights, weekends or holidays required
Location: Rehab Services 101 Main Street, Suite 105, Medford, MA
Minimum Qualifications:
1. Associate’s degree AND Three (3) years of experience supporting customers OR;
High school diploma or equivalent AND Five (5) years of experience supporting customers with at least two (2) years of experience in a healthcare setting.
Preferred Qualifications:
1. Five (5) years of experience in a healthcare setting, including staffing and scheduling.
2. Bilingual.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Manages the referral process for the practice to ensure effective coordination of care.
2. Assists in developing coverage plans and arranging staffing.
3. Coordinates training, assignment, and set-up of new staff: processing network request forms, passwords, and informing Practice Manager of any need for equipment ordering/set-up.
4. Takes a lead role in template creation and changes related to this position and identifies opportunity to improve productivity/efficiency.
5. Identifies and participates in performance improvement and other special projects.
6. Assists in assuring regulatory compliance and completes rounds of the work area to assess improvement needs.
7. Manages copay collection logs and organizes daily deposits for Practice Manager.
8. Manages inventory of supplies related to front desk, exam rooms, and team rooms and notifies Practice Manager when to place orders.
9. Holds practice coordinator meetings to assign tasks dependent on the needs of the practice.
About Melrose/Wakefield Hospital
Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston. Melrose/Wakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.
Core to our values, Melrose/Wakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range:
$20.12 - $25.15
Skills
Benefits
Languages
Shift
About Tufts Medicine
Tufts Medicine is a healthcare system focused on creating equitable and frictionless healthcare experiences through innovation and community partnership.
