Senior Digital Analyst

Company:

Marsh

Description:

We are seeking a talented individual to join our Digital Transformation team at Marsh. This role will be based either in Sydney or Melbourne office and it’s a hybrid role that has a requirement of working at least three days a week in the office.

In this role you will play a pivotal role in driving the success of our digital initiatives. You will collaborate with cross-functional teams to gather, analyse, and translate business requirements into actionable insights and solutions that enhance our digital products and services. Ideally someone with strategic thinker with a deep understanding of digital trends, user experience, business needs, and possesses extensive knowledge of Property and liability Insurance classes.

We will count on you to:

• Deliver engaging product demonstrations and training to existing and prospective clients.
• Collaborate with stakeholders to gather, document, and prioritise detailed business requirements for digital projects.
• Analyse business processes, user journeys, and market trends to identify opportunities for digital improvements.
• Translate complex business needs into clear technical specifications, acceptance criteria, and user stories.
• Work closely with developers, UX designers, QA, and other team members to ensure successful implementation.
• Perform data analysis to surface insights that inform product decisions and measure outcomes.
• Lead and execute user acceptance testing to confirm solutions meet business and quality standards.
• Monitor product performance and recommend iterative improvements based on data.
• Lead change management activities to drive adoption of new digital solutions, including stakeholder engagement and communications.
• Develop and deliver training programs and documentation for end users.
• Mentor and guide junior analysts and team members.
• Stay current with digital best practices, UX/UI trends, and emerging technologies relevant to our industry.
• Occasionally participate in calls outside standard business hours to collaborate with international teams.

What you need to have:

• Bachelor’s degree in Business, Computer Science, Information Systems, Data Science, or related field; Master’s degree desirable.
• 5+ years’ experience as a Business Analyst on digital-focused projects.
• Deep practical knowledge of Property, Liability and other insurance industry practices, products, and processes.
• Strong problem-solving, critical thinking, and stakeholder management skills.
• Detail-oriented with the ability to manage competing priorities and deadlines.
• Certification in Business Analysis (e.g., CBAP) or equivalent.
• Familiarity with UX/UI principles and user-centered design practices.

What makes you stand out:

• Strong analytical skills and experience translating complex requirements into practical, implementable solutions.
• Proficiency with business analysis tools and methodologies (process mapping, user story mapping, requirements traceability).
• Experience with data analysis and visualization tools (SQL, Power BI, Tableau, Looker, etc.).
• Experience working in Agile/Scrum environments.
• Excellent written and verbal communication and presentation skills.
• Experience working with customer-facing digital platforms, APIs, or integration projects.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.