Customer Experience Specialist

Most support jobs hand you a script. This one hands you a puzzle.

Our customers are operators running real businesses, so their questions are rarely "how do I reset my password?" They're more like "why aren't my follow-ups going out?" or "how do I structure this campaign so it converts?" Answering well means understanding two things at once: how Pete works, and how a real estate deal works.

We're hiring a Customer Experience Specialist who can reason through that — someone who treats a tricky ticket as a problem to solve, not a script to recite. You don't need real estate experience; you do need to want to learn it. We teach the domain. We can't teach you how to think.

You'll do well here if your instinct when stuck is "figure out why," not "find the canned reply," and if you like a small team where you own your work. As part of the interview, we'll hand you a real support scenario and ask how you'd approach it — we care far more about your thinking than your formatting.