Assistant Manager, Retail

Under the direction of reporting to the Senior Manager Retail Operations, the Retail Assistant Manager will lead the retail operations team on various department-specific initiatives and ensure the successful completion of all deadlines. The Retail Assistant Manager will be responsible for keeping open communication while creating an understanding of all department and individual objectives and goals. The Retail Assistant Manager will liaise between managers, employees, and guests. The Retail Assistant Manager must be able to improve guest satisfaction, drive sales goals and proactively strategize to hit performance targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Supports Retail leadership in managing day-to-day operations. Holds authority to make executive decisions in the absence of the Retail Senior Manager Retail Operations.. Holds meetings, and provides accountability to team members. Oversee day-to-day operations, helps build career paths, and succession plan for future growth.
2.    Develops strategies for better workplace efficiency. Prepares and executes departmental training to ensure goals are achieved. Ensures a Best-in-Class guest experience is delivered at all times.
3.    Maintains an open line of communication with retail teams, management, and buying teams to drive top-level execution and promote strong sales results while adhering to Yaamava’ Resort & Casino business strategies.
4.    Ensures stores are maintained, in outstanding condition, and that all visual merchandising standards have been met. Monitors and reconciles inventory to ensure Retail Supervisors are always maintaining adequate levels of merchandise to increase profit.
5.    Manages expenses and ensures profitability through monitoring and analyzing financial statements.
6.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Retail, Business Administration, or related field required.

• Minimum three (3) years of retail experience required.

• Minimum two (2) years of supervisory experience required.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Intermediate proficiency in Microsoft Outlook, Word, and Excel is necessary.

• Experience using Databases, InfoGenesis, Yellow Dog, or any Inventory Management program preferred.

• Internal and external guest service; Ability to thrive in a guest-centric environment.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!