- Location
- Bengaluru, KA,IN, IN
- Type
- Full-time
- Department
- Engineering
- Source
- Eightfold
Description
Provide first-line support for HPC users across scheduling, compute, storage, and access-related issues Troubleshoot job failures, scheduler errors, resource constraints, and performance concerns, driving issues to resolution or appropriate customer concern Perform triage of infrastructure incidents, gathering diagnostics and advancing to subject matter experts (SMEs) when issues extend beyond defined ownership Monitor system health, queues, node status, and service availability to ensure stable daily operations Complete established operational procedures for maintenance, patching, and configuration updates Develop and maintain operational documentation, runbooks, knowledge base articles, and guidelines for users and internal teams Contribute to improving team processes by identifying recurring issues and proposing practical workflow refinements Ability to troubleshoot technical issues methodically and determine when a customer concern requires attention Experience interacting directly with users in a technical support or operations role Experience supporting HPC or large-scale compute environments
