- Location
- Arizona Biltmore, United States of America
- Type
- Full-time
- Department
- Retail
- Seniority
- Manager
- Experience
- 2+ years
- Education
- High School
- Source
- Workday
Description
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, FacebookWhat you will have an opportunity to do:
The In-Room Dining Assistant Food & Beverage Manager is responsible for supporting the Room Service Manager in overseeing the daily operations of in-room dining. This role ensures prompt, professional, and high-quality service is delivered to guests in their rooms while helping to lead a motivated, guest-focused team. The Assistant Manager plays a key role in team supervision, service standards, guest satisfaction, training, and operational efficiency.
ESSENTIAL FUNCTIONS
Interviewing, selection, training, supervision, counseling, disciplining, and evaluating room service staff for the efficient operation of room service. Schedules and directs staff in their work assignments.
Responsible for ensuring that room service complies with sanitation and safety standards for guests and employees.
Responsible for ensuring that all equipment is in working order.
Monitors product quality and guest satisfaction in room service. Ensures that food quality is consistent, appealing, and prepared to guest specifications. Provides guidance for improvement and implements necessary adjustments for consistency.
Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.
Coordinates special requests made to room service, including delivery of amenities.
Documents inventory forecast usage and monitor supply to ensure that room service is stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service.
Responsible for ensuring compliance with all Hilton Hotels policies and procedures that relate to room service as well as all local, state and federal laws and regulations.
What are we looking for?
EDUCATION
High school diploma or equivalent required; hospitality or culinary degree preferred.
EXPERIENCE
Minimum of 2 years of experience in room service or food & beverage operations, with at least 1 year in a supervisory or managerial role.
Strong communication and interpersonal skills with a guest-first mindset.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Experience using POS systems, order management software, and basic reporting tools.
Knowledge of food safety, sanitation procedures, and local health regulations.
LICENSES OR CERTIFICATES
Food Service Sanitation certification. Title 4 Liquor Training
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
