Business Order Coordinator I

This is not a remote position. This is a Hybrid schedule: in office 3 days /week, and 2 days WFH.

The Opportunity

The Business Order Coordinator I plays an important role in ensuring business customer orders are accurate, complete, and processed efficiently from order entry through installation. This position is responsible for quality control of pre- and/or post-installation orders and order entry for simple coax installations.

You'll work with customer orders, billing, CRM activity, and internal teams to help ensure a seamless installation experience while maintaining a high level of accuracy and customer service.

What You'll Do

Order Processing & Quality Control

• Verify and process all pre- or post-install simple coax business orders, including:

  • New installations

  • Upgrades/downgrades

  • Service requests

  • LNPs

  • Disconnects

  • Contract renewals

  • Post-install QC

• Complete order entry and billing activity for simple coax business customers.

• Screen business orders for accuracy, including pricing, discounts, and other order details.

• Understand task dependencies and required timing to provide customers with a seamless installation experience.

• Status opportunities in the CRM to support accurate commission payouts.

• Keep the supervisor informed of any operational issues related to orders.

Reporting & Administrative Support

• Gather data and prepare reports to measure the effectiveness of service and support activities as required by management.

• Perform necessary clerical work as defined by management, including:

  • Research

  • Filing

  • Assistance with mailings

  • Other related duties

• Perform all other duties as assigned.

What You'll Bring

We're looking for someone who is organized, detail-oriented, customer-focused, and able to manage multiple priorities while maintaining accuracy.

Skills & Abilities

• Good knowledge base of Internet, Cable, and Telephony

• Exceptional organizational skills and ability to multitask

• Ability to provide outstanding customer service and support in a professional manner and in accordance with company policies and standards

• Strong attention to detail and organization

• Troubleshooting skills

• Excellent written and verbal communication skills

• Excellent time management skills

Education & Experience

• High school diploma

• Minimum 1 year of work-related experience

Computer Skills

• Proficiency with:

  • Word processing software

  • Spreadsheet software

  • Internet software

  • Email

• Ability to learn billing software systems and access online support/tools

Physical Demands & Working Conditions

The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear

• Required to use hands to type, handle objects, and paperwork

• Required to reach and hold items at chest level or reach above the shoulder

• Required to use close vision and be able to focus

• Required to work a designated shift

Make an Impact Behind Every Business Installation

If you're someone who catches the details others miss, enjoys solving problems, and takes pride in delivering great customer service, the Business Order Coordinator I role is an opportunity to make a meaningful impact behind the scenes—helping ensure every business order is accurate and every installation gets off to the right start.

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran