Hiring.Camp

Sr. Associate, Technical Support

Ingrammicro

·

Today

Location
Manila, Philippines
Workplace
Hybrid
Type
Full-time
Department
IT
Seniority
Entry
Experience
8+ years
Source
Workday

Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

  • Typical pre-sales activities include gaining understanding of customer's business and analysis of customer's system and product needs.
  • Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions

What you bring to the role:

  • Recognized skilled specialist in job area.
  • May be responsible for leading daily operations.
  • May train, delegate and review the work of lower-level employees.
  • Problems typically are not routine and require analysis, judgment and initiative.
  • Makes minor adjustments and enhancements to working methods to improve effectiveness of area.
  • Provides administrative or technical support at a specialist level.
  • Incumbents are highly proficient in a broad range of activities related to their job.
  • May act as a lead or mentor to more junior technical or administrative support personnel.
  • Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.
  • Makes recommendations for new procedures.
  • Incumbents independently perform a wide range of complex duties under general guidance from supervisors.
  • Known in the department/group as the “knowledge base” of information.
  • Acts independently to determine methods and procedures on new assignments.
  • Often acts as a facilitator and team leader.

Qualifications:

  • Two year college degree or equivalent experience and minimum five years’ functional experience.
  • OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.

 #LI-Hybrid

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