Food & Beverage Lead - Island H2O Water Park

JOB TITLE: Food & Beverage Lead

REPORTS TO: Director of Food & Beverage

DEPARTMENT: Food and Beverage

BUSINESS: Island H2O Water Park

FLSA STATUS: Hourly non-exempt

SENIORITY LEVEL: Mid - Level

SCHEDULE: Must have flexible availability (Weekdays, Weekends, Holidays)

POSITION: Seasonal

JOB SUMMARY:

The Food & Beverage Lead is a working front-line leader responsible for delivering exceptional guest service while supporting the daily operations of the Food & Beverage department. This position spends the majority of its time serving guests, leading by example, assisting with shift execution, and supporting the Manager with operational excellence.

The Food & Beverage Lead does not have independent authority to hire, terminate, discipline, evaluate performance, or make final employment decisions.

ESSENTIAL RESPONSIBILITIES

• Lead by example while providing exceptional food and beverage service to guests.
• Support daily operations by working alongside servers, bartenders, attendants, and support staff.
• Assist with opening and closing procedures.
• Help coordinate daily floor assignments as directed by management.
• Provide guidance and support to team members throughout each shift.
• Monitor guest satisfaction and promptly resolve routine guest concerns.
• Ensure company service standards are consistently executed.
• Assist with inventory counts, stocking, and product organization.
• Support labor deployment and break coverage as directed by management.
• Ensure cleanliness, sanitation, and safety standards are maintained.
• Coach team members on service standards, operational procedures, and guest engagement.
• Complete operational checklists, shift reports, cash reconciliation, and other administrative tasks as assigned.
• Support bar operations, including maintaining cleanliness, organization, and adherence to responsible alcohol service standards.
• Communicate operational issues and opportunities to management.
• Perform other duties as assigned by the Food & Beverage Manager.

REQUIRED QUALIFICATIONS

• Minimum 2 years of restaurant, bar, or hospitality experience, or
• Minimum 6 months in a Lead or Supervisor role within Food & Beverage or Hospitality.
• Strong guest service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to lead by example in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office.
• Ability to lift up to 50 lbs. and stand for extended periods.
• Must be available to work evenings, weekends, and holidays.

PREFERRED QUALIFICATIONS

• ServSafe Manager Certification.
• Responsible Alcohol Service Certification.
• Experience with POS systems and cash handling.
• Experience leading high-volume Food & Beverage operations.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.