Customer Solutions Analyst

Short Intro and About the Job

Reporting to the Customer Solutions Senior Manager, we're looking for a Customer Solutions Analyst to strengthen customer supply chain performance, enhance service levels, and support business growth across key retail customers. In this role, you will act as a trusted operational partner, using data, collaboration, and problem-solving skills to deliver an outstanding customer experience and drive continuous improvement.

 

More specifically, you will be responsible for:

 

Customer Performance Management

• Monitor and improve key supply chain performance indicators such as product availability, service levels, inventory health, forecast accuracy, and delivery performance through actionable improvement plans.

Customer Relationship Management

• Build strong working relationships with customer replenishment, logistics, inventory, warehouse, and merchandising teams to support operational excellence and customer satisfaction.

Data Analysis & Business Insights

• Leverage data, reporting tools, and dashboards to identify trends, uncover opportunities, and provide recommendations that support business decisions.

Issue Resolution & Continuous Improvement

• Lead the investigation and resolution of service challenges, inventory issues, forecast variances, and supply chain constraints while implementing corrective actions.

Cross-Functional Collaboration

• Partner closely with Sales, Demand Planning, and Supply Chain teams to support promotions, product launches, operational efficiencies, and customer growth initiatives.

The annual base salary range for this position is $72,000.00 to $110,000.00 CAD. The final salary offered will be determined by factors such as relevant experience and qualifications, internal equity and external market conditions. 

 

Danone Canada also offers a competitive short-term incentive bonus and a comprehensive benefits package, including group insurance, group retirement plans, wellbeing account, flexible time off, true hybrid work environment, paid parental leave, and other attractive options. 

 

As part of our commitment to transparency in our hiring practices, we may use AI-enabled tools at certain stages of the recruitment process. However, all final hiring decisions are made by people. 

 

This posting is for an existing vacancy.

About You

The ideal candidate will have the following qualifications and skills:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations, or a related field.
• Minimum 5 years of experience in customer supply chain, logistics, operations, customer service, or account management.
• Experience working with SAP in an Order-to-Cash environment.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable recommendations.
• Proven ability to build relationships, influence stakeholders, and collaborate effectively across functions and with external customers.
• Advanced proficiency in Microsoft Excel, Power BI, and supply chain reporting tools.
• Bilingualism in English and French is considered an asset.

About Us, We offer and What's next

Danone Canada is part of Danone, the largest certified B Corp™ in the world, proudly using our business as a force for good – creating value for people, communities, and the planet. Guided by our long-standing mission to bring health through food to as many people as possible, we embed this purpose into every aspect of our operations.

 

Our workforce spans the country, with two headquarters (Boucherville, QC, and Toronto, ON), a production facility in Boucherville, and various remote work sites across the provinces. 

 

When you join us, you’ll work with some of the best-known food and beverage brands in the world, including Oikos, Activia, Two Good, evian, Silk, International Delight, So Delicious Dairy Free and STōK Cold Brew Coffee.

 

We offer a competitive and comprehensive total rewards package, including group insurance plans, retirement programs, well-being resources, parental leave, and development opportunities. Plus, a true hybrid work environment and flexible time off, empowering you to balance your personal and professional life.

 

At Danone, inclusion and diversity are at the heart of who we are. We celebrate unique perspectives and are committed to building a workplace where everyone feels valued, respected, and empowered to thrive. We encourage applications from everyone and offer accommodations upon request to ensure equitable access for all candidates.

 

Join us and help shape a healthier, more sustainable world. One Planet. One Health. BY YOU.

 

 

#LI-NORAM

#LI-HYBR