Customer Service Attendant

Quem somos

SOBRE A ENOVIS™

A Enovis Corporation (NYSE: ENOV) é uma empresa de tecnologia médica orientada pela inovação e focada no crescimento, dedicada ao desenvolvimento de soluções clinicamente diferenciadas que geram resultados visivelmente melhores para os pacientes e transformam os fluxos de trabalho. Impulsionada por uma cultura de melhoria contínua, talento global e inovação, a ampla gama de produtos, serviços e tecnologias integradas da empresa promove estilos de vida ativos na ortopedia e além. Para mais informações sobre a Enovis, visite https://www.enovis.com.

Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

As suas responsabilidades | What You'll Do

We are looking for a Customer Service Attendant to join our Customer Service organization in Lisbon.

This role is responsible for managing all activities related to the end‑customer order and service lifecycle, ensuring efficient handling of orders, inventories, and customer requests while maintaining high service levels aligned with company standards.

The position plays a key role in supporting customers, sales teams, and internal stakeholders, contributing to overall customer satisfaction and operational accuracy.

Main Responsibilities

• Independently manage customer orders from receipt to fulfillment and invoicing.
• Handle replenishments and spot interventions, ensuring successful execution and timely resolution for the end customer.
• Manage backorders, proactively identifying and reporting issues related to material shortages.
• Ensure accurate customer master data management, including creation and updates within ERP systems.
• Implement actions to guarantee service level targets are met.
• Monitor material expiration dates and returns, in collaboration with sales agents and specialists.
• Manage inventory results after stock counts, identifying discrepancies and ensuring closure within 30 days.
• Ensure timely material returns following spot interventions and closure of deposits, coordinating with logistics providers.
• Identify and resolve discrepancies between physical and accounting stock, implementing corrective actions when needed.
• Provide regular insights and reporting to the direct manager on customer portfolio performance, highlighting system or process anomalies.
  

Requirements:

• Education: High school diploma with a business, commercial, or administrative focus.
• Experience: At least 1 year of experience in a commercial or customer service environment; entry‑level candidates may be considered with a structured onboarding plan.
• Skills:
  • Strong communication skills (written and verbal)
  • Assertiveness and adaptability
  • Stress management and ability to work in dynamic environments
  • Confidentiality and customer‑oriented mindset
  • Openness to change and continuous improvement
• Technical knowledge:
  • Proficiency in English (B2)
  • Proficiency in Microsoft Office (Excel, PowerPoint)
  • Familiarity with ERP systems (SAP, JDE, MS Dynamics 365 preferred)

Declaração de Igualdade de Oportunidades

Na Enovis, estamos comprometidos em oferecer oportunidades de emprego iguais a todos os indivíduos. As decisões de contratação são baseadas exclusivamente no mérito, nas qualificações e nas necessidades do negócio. Mantemos uma política de tratamento igualitário para todos os colaboradores e candidatos, sem discriminação com base em raça, cor, religião, origem nacional, sexo, orientação sexual, identidade de género, idade, estatuto de veterano, deficiência ou quaisquer outras características não relacionadas com as qualificações ou desempenho profissional da pessoa.

Este compromisso estende-se a todos os aspetos do emprego, incluindo recrutamento, contratação, atribuição de funções, remuneração, formação, promoção, despromoção, transferências, despedimentos, medidas disciplinares e cessação de contrato, bem como todos os outros termos e condições de trabalho.

Equal Employment Opportunity

At Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.