We Could Use Someone Like You in Our Crew.

We're recruiting Customer Support Representatives to support our health and wellness e-commerce client dedicated to helping customers live healthier lifestyles through premium wellness products.

This role combines phone, email, and e-commerce customer support. You'll assist customers with product questions, order inquiries, damaged shipments, subscriptions, and general account support while delivering an exceptional customer experience.

If you're passionate about helping people, enjoy problem-solving, and thrive in a fast-paced support environment, we'd love to hear from you.

What You Will do:

• Provide exceptional customer support through inbound phone calls and support tickets

• Respond to customer inquiries regarding products, orders, and shipping

• Navigate multiple systems to research and resolve customer issues

• Escalate complex cases to the appropriate internal teams when necessary

• Maintain accurate documentation of customer interactions

• Deliver empathetic, professional, and solution-oriented support while meeting quality expectations

What We Are Looking For:

• Excellent written and verbal English communication skills

• Experience using Zendesk and Aircall

• Strong attention to detail

• Ability to manage phone calls and support tickets simultaneously

• Excellent grammar and professional writing skills

• Strong problem-solving and research abilities

• Comfortable working in a fast-paced e-commerce environment

• Ability to communicate professionally with internal stakeholders and clients when necessary

Nice to Have:

• E-commerce order management

• Order fulfillment workflows

• Health and wellness interest and knowledge

Project Schedule:

Hours of Operation:

• Monday–Sunday
• 9:00 AM–5:00 PM Pacific Time

Availability:

• Minimum commitment of 10 hours per week