Receptionist

Greets, instructs, directs and schedules patients. Serves as liaison between the patient and medical support staff. Provides a variety of clerical and filing duties. Assists patients with questions regarding insurance claims and billing issues. Responsible for ensuring that patient information is correct. Under the general supervision of Clinic Manager. The employee is subject to call back and overtime as required by the hospital.

Greets patients and visitors in a prompt, courteous and helpful manner.
Updates necessary information in the medical record.
Assists patients with ambulatory difficulties.
Identifies billing issues and works to correct any issues that inhibit collections.
Makes patient appointments, ensures all demographic information is correct.
Answers telephone, screens calls, takes messages, provides information to facilitate patient flow.
Sorts and delivers mail and other records.
Must be able to handle cash, balance and reconcile daily cash and charges.
Maintains work area and lobby in a safe, neat and orderly manner.
Photocopies and scans records as needed with proper approval.
Assist in maintenance of equipment use and care.
Uses cost-effective measures in day-to-day operations.
Contributes to a positive work climate and the overall team effort of the department and clinic.
Greets guests in accordance with our Guest Excellence Principles and AIDET.
Adheres to WTH Compliance Policy at all times.
Performs related responsibilities as required or directed.
 

EDUCATION: High school education required.  
LICENSURE, REGISTRATION, CERTIFICATION: N/A  
EXPERIENCE: One year of experience in healthcare clinical setting.