- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Education
- Bachelor
- Source
- RecruiterFlow
Description
Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a leading manufacturer for semi-conductor technologies in their search for a IT Support Analyst based in Laguna.
Salary Range: ₱55,000
Work Setup: Onsite
Shift Schedule: Day Shift
Location: Laguna Technopark
The Role
The IT Support Analyst provides comprehensive technical support for hardware, software, network, and server‑related issues encountered by end users. This role supports a wide range of IT assets, including desktops, laptops, monitors, keyboards, printers, wireless scanners, mobile devices, Wi‑Fi access, and other peripherals. The position also delivers Level 2 / Level 3 support for the company's infrastructure (servers and IT infrastructure) as required. The IT Support Specialist reports directly to the IT Manager.
Your Responsibilities:
- Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
- Log, monitor, escalate, resolve, and close incidents and requests using the Service Desk system.
- Provide desktop and end‑user support, including PC problem tracking, diagnostics, and courteous resolution.
- Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
- Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories, and loaner systems.
- Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
- Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
- Support users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies
What We're Looking For:
- Bachelor's degree in Information Technology Field
- With 2 years of LAN, Network, Servers and PC experiences..
- 1 year plus years experience working with both networking and Microsoft systems.
- 1 year supporting Active Directory and servers in a production environment.
- Experience in using Service Desk Tool such as ServiceNow.
- Wired and Wireless network design and implementation
- Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end‑user device setup for desktops, laptops, and mobile devices (iOS/Android).
- Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting.
- Skilled in ground‑up deployment, configuration, maintenance, and repair of laptops, desktops, and network-connected peripherals.
- Strong analytical, troubleshooting, and problem‑solving skills with the ability to diagnose issues effectively.
- Excellent English communication skills (oral and written), with a patient, customer‑focused, and service‑oriented approach.
- Preferred (MCSE) MCITP or CCNA certification.
Ready to take the next step in your career? Submit your application now!
--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.
