- Salary
- $21 – $44
- Location
- One Hospital Road Oak Bluffs (Martha's Vineyard Hospital), United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Healthcare
- Education
- High School
- Source
- Workday
Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
This position reports to the Operations Manager. The Patient Services Coordinator, under supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and schedule patient appointments. This person understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patients, family and team
Qualifications
PREFFERRED QUALIFICATIONS: KNOWLEDGE, EXPERIENCE, SKILLS
- Call Center/ high volume practice experience preferred.
- Willingness to learn systems, attend training classes and accept direction.
- Acts as a cohesive team member.
- 2 years front desk or customer service position preferred.
- Demonstrated ability to interact successfully with patients and their families, physicians and support staff both inside and outside of the institution.
- Ability to work affectively on a team.
- Ability to manage multiple tasks concurrently.
- Excellent interpersonal and communication skills required with demonstrated ability to interact with patients and caregivers in a professional and effective manner.
- Knowledge of organization policies, procedures and systems, MVH administrative practices.
- Knowledge of Hospital systems including EPIC and Microsoft Office.
- Ability to multi-task, and comfortable in fast-paced working environment.
- High School diploma or equivalent required; Associates or college course work preferred.
EXPERIENCE:
- 1-3 years of customer service experience, preferably in a clinical setting.
- Call Center/high volume practice experience preferred.
- Electronic Medical Record Experience preferred.
- Ability to work effectively on a team.
- Ability to manage multiple tasks concurrently.
- Comfortable in a fast-paced working environment
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$21.32 - $44.22/Hourly
Grade
SM1207
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
