- Location
- USRSI01 - Des Plaines, IL (Rhenus Logistics LLC), United States of America
- Type
- Full-time
- Source
- Workday
Description
What You Can Expect:
- Coordinate ocean export shipments from booking through final delivery, including FCL and LCL cargo.
- Book cargo with ocean carriers, NVOCCs, and consolidators; monitor vessel schedules, documentation deadlines, cut-offs, and shipment milestones.
- Prepare, review, and process export documentation, including HBLs/MBLs, shipping instructions, commercial documents, certificates of origin, and other required export documentation.
- Coordinate with customers, carriers, truckers, warehouses, overseas agents, and destination offices to ensure timely cargo pickup, container loading, and shipment execution.
- Ensure shipments comply with applicable U.S. export requirements, AES filings, FMC requirements, Incoterms, and destination-country regulations.
- Track shipments throughout the transportation cycle, proactively communicate status updates, and resolve delays, documentation issues, discrepancies, and service exceptions.
- Prepare and distribute pre-alerts and required shipping documentation to customers, consignees, destination offices, and overseas agents.
- Maintain complete and accurate shipment files within the freight forwarding/TMS system in accordance with company standards.
- Review vendor and carrier invoices, reconcile shipment costs, and ensure accurate and timely customer billing.
- Support quotations, rate requests, and commercial activities as required.
- Coordinate cross-trade shipments and collaborate with Rhenus offices and partners globally.
- Work closely with Sales, Finance, and Operations to ensure a seamless customer experience.
What You Bring:
- 2+ years of hands-on ocean freight forwarding experience, with a strong focus on export operations.
- Demonstrated experience independently coordinating FCL and LCL ocean export shipments from booking through final delivery.
- Strong knowledge of Bills of Lading, carrier bookings, shipping instructions, export documentation, Incoterms, and international shipping processes.
- Knowledge of U.S. export compliance requirements and AES filing processes; formal export compliance training is an asset.
- Experience with FMC requirements, Letters of Credit, ICS2, cross-trade shipments, and international agent coordination is an asset.
- Dangerous Goods (DG) certification or experience handling hazardous ocean cargo is an asset.
- Experience using freight forwarding/TMS platforms; CargoWise experience is an asset.
- Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders.
- Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment.
- Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records.
- Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day-to-day tasks.
- A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.
Skills
ComplianceCustomer Service