- Location
- BGR - Sofia, Bulgaria
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Source
- Workday
Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
About us:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways.
As a Platform Success Representative, you will be:
Achieving sales targets by proactively managing a group of platform trading customers.
Identifying, onboarding, and reactivating new and dormant online partners.
Training and educating partners to promote a self-serve approach on the platform.
Collaborating with internal teams to maximize sales opportunities through the platform.
Handling inbound queries and providing solutions within the defined SLA.
Focusing on customer base growth, platform utilization, and revenue targets.
Resolving day-to-day platform issues and driving insights during customer interactions.
Promoting Ingram Micro campaigns and increasing platform engagement.
Driving self-serve quoting and quote-to-order conversions.
Monitoring customer trends and collaborating on resolving challenges.
Working a Monday to Friday schedule from 11:00 AM to 8:00 PM.
About you :
You are:
Pro-active!
Customer oriented
Thinking outside the box to drive positive improvement
But you also have:
Knowledge of professional, effective telephone techniques and customer care
Strong negotiation and influencing skills
Good knowledge of IT products
Excellent communication skills: written and verbal required.
Ability to meet deadlines
Team player approach
Fluent English
About our offer:
Competitive salary & Bonus system
Additional health insurance
Food vouchers & Transport Allowance
Well-being Program & Multisport card
Referral and baby bonus
Paid holiday days increasing in time
Chance to practice foreign language skills and attend different trainings
Various opportunities for career development and growth within the company
Free access to an online learning platform
Hybrid type of work
Modern office space with free coffee and hot beverages
Recognition awards
We do not finish with the good news, because we have:
Impressive parties
Lots of social events
Company discounts
A unique open-minded culture
Fresh, lively and friendly work environment
Trending TikTok and Instagram accounts
Inspiring leaders
What are you waiting for? Apply now!
*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.
#LI-Hybrid #LI-NB2 #IngramMicroBulgaria