Museum Services Supervisor

GENERAL STATEMENT OF JOB

Under limited supervision, this position supervises, coordinates and provides oversight of the daily operations for a designated museum, to include planning, directing and implementing art exhibits, cultural events and educational activities for children. Reports to the Museum Curator.

ESSENTIAL JOB FUNCTIONS 

Supervises the daily operations of the Children's Museum of Virginia; prepares, maintains and assists in the development of educational exhibits designed to stimulate museum interest in young children; welcomes, greets and interacts and encourages patrons to explore all of the museum attributes; responds to inquiries regarding current and future museum exhibitions; fosters and promotes a good public image and museum resources.

Responsible for the effective supervision and administration of budget preparation and monitoring expenditures, admissions and donations, staff development and training, succession planning, performance management, employee relations, and prioritizing, assigning work and related activities and directing the work activities of interpreters, museum guides and volunteers.

Monitors cash register, and ensures the accuracy of receipts; transfers and or collects admission fees, passes and donations, and submits corresponding paperwork and or donations to supervisor; monitors and orders additional supplies; compiles and approves various reports on the activities and attendance of the Children's Museum.

Coordinates and conducts tours of the facility for patrons and tour groups; monitors and safeguards the security of museum workers, patrons, exhibits and the facility; ensures the cleanliness of the facility and submits request/ reports for repairs, maintenance and janitorial services.

Interacts with the public and others outside the work unit to obtain and provide information and assistance; may screen and respond to inquiries and complaints; provides information on policies and procedures; performs other similar types of administrative support activities; establishes, coordinates and/or maintains filing and record systems.

Performs other related work as required.   Individual assignments will be determined by supervisor based on current workload and department needs.

PERFORMANCE INDICATORS

Knowledge of Job: Has considerable knowledge of the policies and procedures, organization and functions of the Children's Museum of Virginia. Has considerable knowledge of the exhibits, cultural events and educational activities at the Children's Museum. Has general knowledge of modern office practices, procedures, equipment. Has general knowledge of the principles and practices of supervision and organization. Is skilled in the preparation of various exhibits to be enjoyed by patrons. Is skilled in the use of hand tools to maintain exhibits. Is skilled in the operation of a computer equipment, cash registers and adding machines. Is able to utilize various types of computer software packages. Is able to interpret city and museum policy and procedural guidelines and to resolve problems and questions. Is able to maintain a variety of moderately complex records and to compile reports from such records. Is able to communicate effectively in oral and written form. Is able to exercise independent judgment, discretion and initiative. Is able to exercise tact and courtesy in frequent contact with children, civic groups, other city employees and the general public. Is able to establish and maintain effective working relationships as necessitated by work assignments.

Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all co-workers and the general public.

Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under “Essential Job Functions.”

Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.

Attendance: Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests.

Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction.

Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and research problems, situations and alternatives before exercising judgment.

Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences are justified i.e., poor communications, variance with city policy or procedures, etc.

Relationships with Others: Shares knowledge with supervisor for mutual and city benefit. Contributes to maintaining high morale among all city employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, to project a good city image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the city. Emphasizes the importance of maintaining a positive image within the city. Interacts effectively with fellow employees, supervisor, professionals and the general public.

Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines.

Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly work place.

Planning: Plans, directs and uses information effectively in order to enhance activities and production of the department. Knows and understands the expectations of the city regarding the activities of the department and works to see that these expectations are met. Designs and formulates ways, means and timing to achieve the cultural goals and objectives of the department and the city. Within the constraints of city policy, formulates the appropriate strategy and tactics for achieving departmental and city objectives. Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way so as to achieve the goals and objectives of the department and city.

Organizing: Organizes work and that of subordinate staff well. Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all city and department matters affecting them and/or of concern to them.

Staffing: Works with other city officials and management to select and recommend employment of personnel for the department who are qualified both technically and philosophically to meet the needs of the department and the city. Personally directs the development and training of department personnel in order to ensure that they are properly inducted, oriented and trained.

Leading: Provides a work environment which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to staff so that they know whether their performance levels are satisfactory. Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of city goals and objectives.

Controlling: Provides a work environment which is orderly and controlled. Coordinates, audits and controls manpower and financial resources efficiently and effectively. Coordinates, audits and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of city standards, methods and procedures.

Delegating: Assigns additional duties to staff as necessary and/or appropriate in order to meet department goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth. Has confidence in staff to meet new or additional expectations.

Decision Making: Uses discretion and judgment in developing and implementing courses of action affecting the department. When a particular policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives with approval or under the direction of supervisor.

Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of the department and city. Employs imagination and creativity in the application of duties and responsibilities. Is not adverse to change.

Human Relations: Strives to develop and maintain good rapport with all staff members. Listens to and considers suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.

Policy Implementation: Has a clear and comprehensive understanding of city policies regarding the department and city function. Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.

Policy Formulation: Keeps abreast of changes in operating philosophies and policies of the city and continually reviews department policies in order to ensure that any changes in city philosophy or practice are appropriately incorporated. Also understands the relationship between operating policies and practices and department morale and performance. Works to see that established policies enhance same.

EDUCATION & EXPERIENCE 

 A high school diploma or the equivalent and 3 - 5 years of experience in museum services, business administration, customer service, or a related field, or an equivalent combination of education and experience, and 2 - 3 years or supervisory experience.

 SPECIAL REQUIREMENTS 

An acceptable general background check to include a local and state criminal history check and sex offender registry check. Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED
 TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements: Must be physically able to operate a variety of automated office machines which include a computer, hand tools, artist supplies etc. Must be able to exert up to 50 pounds of force occasionally and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Work may involve stooping/kneeling, climbing/ balancing, prolonged standing and visual concentration. Physical requirements are for Light Work.

Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.

Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to subordinates or assistants.

Language Ability: Requires the ability to read exhibit manuals for use in the preparation of museum exhibits. Additionally, the ability to read group schedules, orientation manuals, personnel manuals, policy manuals etc. as required. Requires the ability to prepare staff schedules, memoranda, reports, correspondence, etc. Must be able to speak with poise, voice control and confidence, and to articulate information to others, especially to children.

Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; deal with several abstract and concrete variables.

Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages including legal, accounting, personnel, marketing, engineering, fund raising and museum terminology.

Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract; multiply and divide; utilize decimals and percentages; compute discount, interest, profit and loss, ratio and proportion.

Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.

Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.

Manual Dexterity: Requires the ability to handle a variety of items, office equipment, works of art, etc. Must have minimal levels of eye/hand/foot coordination.

Color Discrimination: Requires the ability to differentiate between colors and shades of color.

Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with deadlines and people who are under stress.

Physical Communication: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).