Senior Manager, BCRM Risk, Controls & Quality Assurance

WHAT IS THE OPPORTUNITY?

The Technology & Operations Business Continuity Management (BCM) function is establishing a dedicated Risk, Controls & Quality Assurance stream to strengthen regulatory compliance, control effectiveness, and audit readiness across all BCM activities. In this role, you will lead the design and operationalization of our risk governance framework, build and mentor a growing team, and drive continuous improvement across enterprise-wide business continuity initiatives. You'll partner with Internal Audit, Risk Management, and business leaders to ensure RBC's BCM program maintains the highest standards of control effectiveness and regulatory compliance.

WHAT WILL YOU DO?

• Design and maintain a comprehensive BCM risk and control framework aligned with RBC's enterprise risk management standards; identify, document, and monitor key controls across BIA, BCP, IMT, Testing, and Reporting streams.
• Lead audit and regulatory compliance efforts by serving as the primary liaison with Internal Audit, developing remediation action plans, maintaining compliance documentation, and tracking resolution timelines to closure.
• Establish and enforce QA/QC standards for all BCM deliverables; conduct quality reviews across streams, identify root causes of gaps, and drive continuous improvement initiatives.
• Develop and report on Key Risk Indicators (KRIs) and control effectiveness metrics; provide monthly/quarterly dashboards to leadership on BCM control posture and compliance status.
• Build and lead a growing Risk, Controls & QA team; define role expectations, create career development pathways, and mentor advisors on risk and control frameworks.
• Collaborate across cross-functional teams including Risk Management, Compliance, IMT Leadership, and BAU Operations to embed controls into testing, exercises, and day-to-day processes.
• Maintain BCM policy and procedure documentation currency and ensure control ownership clarity across the entire BCM function.

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Risk and control framework design experience – demonstrated ability to develop and operationalize control frameworks in complex environments.
• Audit and regulatory compliance background – proven experience working with Internal Audit findings, developing remediation plans, and driving closure.
• Strong analytical and documentation skills – ability to synthesize complex information, create clear compliance documentation, and maintain audit-ready evidence repositories.
• Quality assurance and process improvement expertise – experience establishing QA standards, conducting reviews, and identifying root causes of gaps.
• Team leadership and stakeholder management capabilities – ability to hire, onboard, and develop team members while building influence across business units and functions.
• Excellent written and oral communication skills – ability to communicate risk and compliance matters clearly to both technical and executive audiences.

Nice-to-have: 

• Understanding of BCM/crisis management and business continuity best practices.
• Experience with BIA (Business Impact Analysis), BCP (Business Continuity Planning), or IMT (Incident Management Teams).
• Prior exposure to financial services or regulated industries.
• Experience mentoring advisors on risk and control frameworks.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities 
• Access to a variety of job opportunities across business

#LI-POST

#TechPJ

Job Skills

Critical Thinking, Cyber Security Management, Detail-Oriented, Group Problem Solving, Information Capture, Information Technology Security, Managing Ambiguity, Security Information and Event Management (SIEM), Vulnerability Assessments

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-08-172026-09-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.