Sales Clinician

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking a Sales Clinician for First Quality Products, LLC., working remotely.  This position will provide clinical direction and training to the customers as it applies to utilization of incontinence products. This position will assist the Sales group in marketing/sales initiatives by maintaining and developing favorable relationships with existing as well as prospective customers’ management team.

Primary responsibilities include:

• Serve as clinical business partner to customers, building and maintaining strong relationships with facility, regional, corporate and C-suite leadership.

• Participate and present during customer business reviews, clinical and regional meetings, and executive-level discussions, providing clinical insights, recommendations, and strategic guidance.

• Collaborate with National Accounts, Sales, and Clinical Leadership to support customer retention, business growth, and overall account strategy.

• Manage assigned accounts and clinical initiatives using collaborative and solutions-focused approach focused on clinical outcomes, customer needs, operational efficiencies, and business objectives.

• Develop and deliver business reviews, clinical presentations, and customer-specific content addressing clinical outcomes, customer needs, operational efficiencies, and business objectives for clinical and executive audiences.

• Deliver educational programs, sizing initiatives, and other clinical education based on customers needs and account priorities.

• Coordinate and deliver on-site visits, webinars, video presentations, and virtual or telephone clinical support based on customer needs.

• Provide clinical support for product trials, new customer conversions, implementation, education, and ongoing account optimization.

• Provide ongoing clinical guidance and support across all applicable areas of the business including LTC, Home Care, and Retail.

• Manage PPD/utilization initiatives and other clinically related customer requests in partnership with internal and external stakeholders.

• Apply clinical expertise, sound judgment, and problem-solving skills to independently plan and accomplish goals while remaining flexible, hands-on, results-oriented, and collaborative.

• Follow organizational policies and procedures while maintaining high standards of clinical support, professionalism, and customer service.

• Maintain current knowledge of industry trends, technology, products, and clinical best practices through ongoing training and professional development.

• Perform other related clinical and administrative duties as assigned.

The ideal candidate should possess the following:

• Must be an RN, LPN or LVN with updated and current licenses and certifications.

• 5 years’ clinical experience preferred.

• Experience developing and delivering clinical, medical, business, and executive-level presentations.

• Demonstrated ability to communicate professionally and effectively with customers at all organizational levels, including clinical leadership, corporate executives, and C-suite stakeholders.

• Strong presentation, relationship management, customer engagement, verbal, and written communication skills.

• Telehealth/clinical informatics experience preferred.

• Previous medical sales, account management, or customer-facing healthcare experience preferred.

• Experience with virtual meeting and presentation platforms.

• Proficiency with Microsoft Office applications, including Outlook, PowerPoint, and Excel.

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities

• Paid time off (three-week minimum)

• Medical, dental and vision starting day one

• 401(k) with employer match

• Paid parental leave

• Child and family care assistance (dependent care FSA with employer match up to $2500)

• Bundle of joy benefit (years’ worth of free diapers to all team members with a new baby)

• Tuition assistance

• Wellness program with savings of up to $4,000 per year on insurance premiums

• ...and more!