Program Manager

• Permanent Full-Time position

• Location: Mareeba QLD 4880

• Salary: $123,782.37 Base Salary + Super + not-for-profit salary packaging benefits

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia to meet the growing needs of people across the country. Together we’re building hope and possibility for all. 

Find out more about us and our purpose.

Your opportunity

We're looking for an experienced and passionate leader to manage Djindigal Residential Rehabilitation and Aftercare Service, a specialist Alcohol and Other Drugs (AOD) service located near Mareeba in Far North Queensland.

This is a unique opportunity to lead a well-established residential rehabilitation and aftercare program that helps people experiencing substance use challenges build safer, healthier and more independent futures.

As Program Manager, you'll lead a team of approximately 15 employees delivering 24/7 residential services and community-based aftercare support. You'll provide leadership and practice supervision, drive service quality and compliance, manage budgets and resources, and build strong partnerships across the health and community sectors.

Working closely with local stakeholders, you'll play a key role in strengthening recovery pathways and ensuring people receive the support they need to achieve meaningful and lasting change.

Set amongst an incredible natural environment surrounded by wildlife and birdlife, Djindigal offers a working environment unlike any other. This is a rare opportunity to combine meaningful leadership with the chance to make a lasting impact in people's lives while enjoying one of Queensland's most beautiful regions. Subsidised on-site accommodation may be available for the successful candidate, subject to discussion.

Your key responsibilities will be to

• Lead and manage Djindigal Residential Rehabilitation and Aftercare Services, ensuring safe, high-quality and recovery-focused support for people experiencing alcohol and other drug challenges.

• Provide leadership, coaching and practice supervision to a multidisciplinary team, fostering a positive, accountable and high-performing culture.

• Oversee the delivery of a 24/7 residential rehabilitation service, ensuring positive client outcomes and high-quality care.

• Ensure compliance with funding requirements, quality standards, contractual obligations and reporting requirements.

• Build and maintain strong relationships with health providers, government agencies, community organisations and other key stakeholders.

• Manage program budgets, resources and operational priorities to support sustainable and effective service delivery.

• Drive continuous improvement initiatives and promote evidence-informed, culturally safe and recovery-oriented practice across the service.

Requirements for success

• Demonstrated experience working within Alcohol and Other Drugs (AOD) services, including supporting people experiencing substance use challenges.

• Significant experience leading and managing teams within residential, rehabilitation, health, community services or complex human services environments.

• Experience providing practice supervision, coaching and support to frontline employees to promote high-quality service delivery.

• Demonstrated experience managing service performance, compliance requirements, quality standards and funding outcomes.

• Experience managing budgets, resources and operational priorities within a service environment.

• Relevant degree, diploma or equivalent experience in Community Services, Social Work, Human Services, AOD or a related field.

• Current unrestricted driver's licence and current First Aid and CPR certification.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)

• Free external, confidential counselling and access to chaplaincy support.

• Volunteering opportunities  

• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you.