Senior Support Engineer

WE ARE HIRING: SENIOR SUPPORT ENGINEER

Location: South Africa – Hybrid, with travel to client sites as required
Employment Type: Permanent, Full-Time

Are you an experienced Senior Support Engineer with strong Infrastructure, Systems Administration, Cloud and DevOps experience?

We are looking for a Senior Support Engineer to join our Atlassian Engineering and Managed Services team. This role is ideal for an experienced technical engineer who wants to develop specialist Atlassian skills through a funded training and certification path.

Key Responsibilities

• Act as the senior technical escalation point for internal and client environments.
• Own and resolve complex incidents and problems.
• Design, build, secure and maintain server and application environments across on-premise and cloud.
• Manage high availability and disaster recovery arrangements.
• Drive root cause analysis and implement permanent fixes.
• Own upgrade, patching and migration planning.
• Build and improve automation, monitoring, alerting and CI/CD pipelines.
• Mentor junior and intermediate engineers and review technical work.
• Contribute to solution design, effort estimates and client presentations.
• Develop Atlassian administration, configuration, scripting and integration skills.
• Work with Jira Software, Jira Service Management and Confluence.
• Complete the assigned Atlassian learning and certification path.
• Engage with client technical teams and stakeholders.
• Participate in standby and after-hours support, including major incident coordination.
• Help define operational standards, security hardening and change control practices.

Minimum Requirements

• Diploma or Degree in IT, Computer Science, Engineering or related field.
• At least 6 years' experience in Technical Support, Systems Administration, Infrastructure, DevOps, Hardware/Server Support or a related discipline.
• Experience as a Senior or Lead Engineer.
• Strong production-level Windows Server and/or Linux administration.
• Experience with at least one cloud platform: AWS, Azure or Google Cloud.
• Strong networking knowledge including:
• DNS
• TCP/IP
• Reverse Proxies
• Load Balancing
• SSL Certificates
• Firewall Rules
• Strong scripting and automation skills in PowerShell, Bash, Python, Groovy or similar.
• Experience administering relational databases such as SQL Server, PostgreSQL, MySQL or Oracle.
• Experience managing production environments and major incidents.
• Experience mentoring engineers and reviewing technical work.
• Strong communication skills and confidence engaging with clients.
• Genuine interest in learning the Atlassian stack and completing a certification path.
• Valid driver's licence, own transport and willingness to travel.
• Willingness to undergo client vetting, including criminal and credit checks.

Advantageous Skills

• Jira Software
• Jira Service Management
• Confluence
• Bitbucket
• Atlassian Guard
• Atlassian Certification (ACP)
• Groovy and ScriptRunner
• REST APIs and Webhooks
• Forge or Connect app development
• Atlassian Data Center to Cloud migrations
• ServiceNow, Azure DevOps or Zendesk migrations
• Docker and Kubernetes
• Terraform and Ansible
• ITIL Foundation or ITIL-aligned service desk experience

What We Offer

• Structured onboarding into the Atlassian product suite.
• Company-funded Atlassian training and certification.
• Study time for certification.
• Mentoring from senior Atlassian engineers and consultants.
• Real client exposure and technical experience.
• A defined career progression path into Atlassian Engineering, Solution Architecture or Consulting.