​​​Acts as technical information resource for MercyOne Des Moines Laboratory. Identifies problems that may adversely affect test performance and/or results and uses knowledge and skills to troubleshoot and resolve them.  Consults with Medical Technologists and/or Medical Laboratory Scientists when appropriate. Performs tasks and procedures specific to assigned section with minimal supervision.  ​​ 

• Uses educational and technical expertise to troubleshoot issues related to specimen quality, instrument/method performance and analytical interferences to ensure patient results match clinical status.  

• Assists and supports quality management systems and performance improvement initiatives.  

• Works independently, organizing work to meet established deadlines and records.  

• Maintains supply inventories. 

• Trains new employees and acts as preceptor for laboratory students.  

• Operates laboratory information systems, personal computers, and instrument-related computer software. 

• Provides exceptional customer service to internal and external customers.  

 
Functions specific to West Lakes Lab, Blood Bank, Hematology, Chemistry and Microbiology Sections:   

• Performs complex laboratory procedures utilized for the diagnosis and treatment of disease as appropriate for patient age to include neonates, infants, children, adolescents, adults, and geriatric adults; recognizes deviation from expected results; analyzes and corrects problems using scientific principles. 

• Analyzes quality control data, makes judgments concerning the results, and takes appropriate action to maintain test accuracy and precision. 

• Performs preventive maintenance and basic troubleshooting of instrumentation and equipment. 

• Assists with new instrument or procedure implementation and training. 

General Requirements: